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Volvo C70 - Advice RE used car dealer - Madguy

Hi, Im looking for advice please.I purchased a used Volco C70 2002 convertable from Warwick Road Carsales, Tyslley Bham three weeks ago and haggled the price from £2395 to £2200. It had one of those 50/50 warrenties. I collected it on the friday afternoon and drove it home from Birmingham to Coventry, then I took my partner out for a quick drive, I had covered a total of 41.8 miles and had the car for 3 hours before the cam belt snapped. i contacted the dealer who cam straight away to collect it and promised to get it repaired. he has now had the vehicle for three weeks and has apparently had to remove the head and replace all of the valves, valve seats and seals etc and has now said that as there warrenty does not cover cam belts i will have to pay £195 towards the cost of the repair and a further cost for new oil filter and oil.I would welcome advice on what to do now, i will have to pay for now as i need my car as i have been unemployed for a few months and start a new job on monday.Thanks Madguy

Volvo C70 - Advice RE used car dealer - concrete

Hello Madguy, on the face of it you have not been hard done by. £195 plus a filter and oil is not a lot of money. Usually a cam belt failure results in a new engine or very major repairs. Of course you should examine the warranty conditions to see what is covered and what is not. I would suspect the oil and filters etc are not covered because they are consumables. Looks like the dealer has done his duty by you. You don't hear much of that on this forum. Let us know what transpires. Cheers Concrete

Volvo C70 - Advice RE used car dealer - Madguy

Even though it broke the same day and after doing only 41 miles?If it had been a few days fair enough but the same day?

Volvo C70 - Advice RE used car dealer - bonzo dog

The dealer is fully liable for the cost of repairs.

If it were me, given the damage to the engine, I would ask for a full refund of the £2200 as you are completely entitled to under Sale Of Goods Act.

If he refuses the go legal.

Good luck

Volvo C70 - Advice RE used car dealer - Madguy
This

Edited by Madguy on 20/04/2012 at 13:48

Volvo C70 - Advice RE used car dealer - Madguy

This is were the next problem come in, i negotiated the price down as there was some body damage and the body shop they use quoted £250 to repair it so i paid this to the dealer so it would be fixed when i collected it, I also filled the car with petrol £100 and transfered my number plate onto it £80 so the total so far is £2630, he has said if i dont pay he will stick a cheque through my door for £2200 and keep the car which will mean i will have to pay another transfer fee of £80 so i would be out of pocket by £510.

Volvo C70 - Advice RE used car dealer - thunderbird

You negotiated a £195 discount and now he wants £195 to fix it, if I were cynical I would sugeest this looks suspicious.

Pay the money and enjoy the car, its not worth the hassle.

Volvo C70 - Advice RE used car dealer - Dwight Van Driver

To settle your mind have a word with you local Trading Standards who will advise on your true legal position. Its free.dvd

Volvo C70 - Advice RE used car dealer - skidpan

To settle your mind have a word with you local Trading Standards who will advise on your true legal position. Its free.dvd

But the advice they give is patchy at best and in some cases totally incorrect, just hope you get someone who knows their stuff.

Volvo C70 - Advice RE used car dealer - happy polo

This is were the next problem come in, i negotiated the price down as there was some body damage and the body shop they use quoted £250 to repair it so i paid this to the dealer so it would be fixed when i collected it, I also filled the car with petrol £100 and transfered my number plate onto it £80 so the total so far is £2630, he has said if i dont pay he will stick a cheque through my door for £2200 and keep the car which will mean i will have to pay another transfer fee of £80 so i would be out of pocket by £510.

He doesn't have the right to make that decision. You've bought the car, it belongs to you not to the dealer. The fact that he has taken the vehicle into his workshop to carry out repairs does not suddenly give him the power to decide what will happen to it next.

If the cost continues to spiral then tell him you will consider legal proceedings, but at the moment I would be inclined to pay assuming all is above board and the repairs are completed and to a good standard. Can you clarify the situation with this oil light - was it lit when you bought the car? If it was, then the car clearly was not in serviceable condition when you collected it, which I presume you had both agreed it would be?

Volvo C70 - Advice RE used car dealer - Moderator

He doesn't have the right to make that decision. You've bought the car, it belongs to you not to the dealer. The fact that he has taken the vehicle into his workshop to carry out repairs does not suddenly give him the power to decide what will happen to it next.

If the cost continues to spiral then tell him you will consider legal proceedings, but at the moment I would be inclined to pay assuming all is above board and the repairs are completed and to a good standard. Can you clarify the situation with this oil light - was it lit when you bought the car? If it was, then the car clearly was not in serviceable condition when you collected it, which I presume you had both agreed it would be?

Hi happy polo, are you completely nuts?? lol, If the dealer will not repair but offers a refund that's there purgative! what do you think the district judge will say?? the car broke down you did not want to pay for a betterment /repair to make the car more valuable at a nominal amount, and the dealer offered you a refund..... and you rejected it!!! i personally think the judge would laugh you out of court!! as been completely foolish and unreasonable! i have had a lot of experience in these sort of matters working for citizens advice and let me assure you that the dealer has been more than reasonable, Mad states he had a 50/50 warranty i'm sure the bill was more than £390!! and the dealer only asked for £195 reading between the lines that's was the amount of the discount given, i would presume the dealer was happy to remedy any unforeseen issues if they had achieved there full asking price?? i don't know?? but on the face the car was 10 years old! cam belts do break! we are only getting half the story here! i think the best thing to do is talk to trading standards and take it from there.

Volvo C70 - Advice RE used car dealer - Madguy

I have now been told I also have to pay £50 for a new oil filter and Oil on top the the £195. I would have thought if a garage was doing that much work to the engine they would have to put ne oil and filter on anyway?

Volvo C70 - Advice RE used car dealer - Madguy
Well after three weeks and
Volvo C70 - Advice RE used car dealer - Madguy
Well after three weeks and one day the car was due back today however at 4 pm i recieved a call to say they have test driven the car and now found that the oil pump inst working and i wont have the car back until next week as now that has to be changed, apparrently thats what caused the whole problem in the first place which is why i originally complained to them that the oil light was on and why i topped the oil up on the way home.
Volvo C70 - Advice RE used car dealer - Moderator

Hi Madguy this sounds like you have had a right result! £195 for a engine top end rebuild inc parts and labour i would love to know where this garage is! i mean a cam belt is a consumable item it is in constant use, i know it was such a short period of time 3 hours when it snapped but how long had it been fitted for?? who fitted it?? did the car have a full service history?? i personally think you have done very well to only have to pay £195 the parts probably cost more than that! who in the world can tell when a cam belt is going to snap?? you mention an oil pump?? did the oil pump seize which in turn made the top of the engine go dry and cause the belt to snap?? you state the dealer collected the car and offered you a £2200 refund all i can say is i wish all dealers was like this one! i think it could of been a lot worse and it could have been a lot more of a headache, I have been quoted £635 for the Volvo garage to replace my cam belt and you have had the lot done and a rebuild and a service for £195 great going well done and i hope you enjoy the car.

Volvo C70 - Advice RE used car dealer - tony g
Absolutely agree with the above ,I'm a car dealer ,I wouldn't have paid for the repairs you indicate .A cambelt failure is no different to a tyre failure ,it's a service item .

On a car of that age your fortunate that the dealer is being so generous ,pay the man his money .

Thier is no way that you could prove that the cambelt was failing when you bought the car .

What's not being mentioned in the various posts is that you will end up with a car in substantially better condition when you get it back ,at very little cost to you ,ie new cambelt ,new oil pump etc .
Volvo C70 - Advice RE used car dealer - bonzo dog

Thier is no way that you could prove that the cambelt was failing when you bought the car

Tony, you know just as well as I do that the customer does not have to prove the belt was failing when he bought the car; the dealer has to prove it wasn't.

There is no way a court wil accept the belt wasn't faulty after only 3 hours of ownership.

A cambelt failure is no different to a tyre failure

Totaly agree. If a tyre "failed" (other than accident damage, obviously) after only 3 hours the dealer would be liable too.

No-one has suggested that the belt failed due to an accident have they? Red herring on your part!

Edited by bonzo dog on 11/10/2012 at 14:25

Volvo C70 - Advice RE used car dealer - Moderator

Hi Bonz, something to remember here the dealer offered a full refund of the purchase price!

or a repair that would involve having a new cam belt fitted where on earth would you get that for £195?? its paramount to a betterment if he didn't like it he should have had a refund!

and realistically what would a district judge say?? you was offered a refund but declined you was offered a repair at a nominal cost and declined! what a you looking for!!??

i personaly think it all sounds very reasonable but there is always two sides to every story.

Volvo C70 - Advice RE used car dealer - tony g
Hi bonzo ,
We hear this so often on this forum ,The dealer is responsible for most failures ,for 6 months ,on a car that's 10 years old and was sold for £2000 .even if its consumer law it's nonsense .

In many years I've only once had a customer come back to me with a similair problem ,a mondeo dual mass flywheel clutch ,he wanted me to pay for it ,I refused ,he went off making threats and I never heard from again .

The point is that the law and car buyers must be realistic ,if you buy an old car for little money you're taking a risk ,if the car goes wrong ,the dealer can't always be responsible .

I've never heard of a case where a dealer has had a judgment made against him in these circumstances ,can members give details of a case such as this that's on the net.? Consumers must accept some responsibility for their actions ,or do we live in a nanny state where individuals are always protected from their own actions .

This particular piece of legislation ,puts me in mind of another stupid law that said that children of a certain age and height had to be seated on a raised seat in the rear of a car .

This law was also badly thought out and is very rarely enforced ,although again well intentioned .To enforce the law a police officer would be faced with removing
an 8 year old from a car ,measuring him and try to determine his age .Many 8
year olds would be hysterical at the prospect .


Volvo C70 - Advice RE used car dealer - bonzo dog

The point is that the law and car buyers must be realistic ,if you buy an old car for little money you're taking a risk ,if the car goes wrong ,the dealer can't always be responsible

Agreed. And in this case we are talking 3 hours of ownership, so it's my opinion that the court will say it is totaly reasonable that the dealer is responsible.

As regards court action, customers will rarely go to this length, believing that the potential costs will outweigh any benefits.... but I'll have a look.

Volvo C70 - Advice RE used car dealer - Moderator

HI Bonzo something major to remember The guy was offered a full refund for the purchase price!! case closed!! its not the dealers problem if the guy had some paint work done and put a private plate on it! and put some fuel in it, it sound like he would have put the plate on what ever car he was driving and he would have to tax, insure and put fuel in it so how is that the dealers problem?

Volvo C70 - Advice RE used car dealer - bonzo dog

HI Bonzo something major to remember The guy was offered a full refund for the purchase price!! case closed!! its not the dealers problem if the guy had some paint work done and put a private plate on it! and put some fuel in it, it sound like he would have put the plate on what ever car he was driving and he would have to tax, insure and put fuel in it so how is that the dealers problem?

Hi Mod, I did say in my first post that he was due a full refund of the £2200. It is this point I have been argueing, not the additional costs.

As regards these additional costs I'm unsure how the court would see it.

I susupect that they would not agree to the fuel but on the other hand they could take the view that as the customer had to put fuel in the car then the dealer should bear the responsibility, as the breakdown was the dealer's fault & not the cutomer's - ie consequential loss; ditto the transfer costs back to another car.

As regards the £250 for body repairs, this was paid to the dealer before purchase & will almost certainly be viewed as part of the purchase price (in my opinion)

Edited by bonzo dog on 13/10/2012 at 09:27

Volvo C70 - Advice RE used car dealer - Moderator

The purchase price is the price paid on the sales invoice! not some inflated figure by someone who had a discount then decided to get cosmetic work done to a vehicle, one last thing is he would have to put fuel in any car unless he wanted to walk! next thing he will be expecting is a contribution for the tread on his shoes for having to walk to the sales office!!

we have got to stop been so p.c in this country.. do you think the dealer wanted to rebuild the engine to have someone crying at them for a couple of weeks?? if it was me i would have told the bloke to do one and done what the dealer offered and put the check through the letter box, the gezza has had a right result i don't know what he was whinging about? but hey ho each to there own i suppose.

Volvo C70 - Advice RE used car dealer - bonzo dog

The purchase price is the price paid on the sales invoice! not some inflated figure by someone who had a discount then decided to get cosmetic work done to a vehicle, one last thing is he would have to put fuel in any car unless he wanted to walk! next thing he will be expecting is a contribution for the tread on his shoes for having to walk to the sales office!!

My understanding of the law in this country is that if person A causes person B to lose money unwittingly, then person A has to reimburse this loss.

So in this case person B has incurred a loss of the petrol & the transfer fee which he would not have done so had the car not being faulty at purchase (as determined by it failing 3 hours later).

As regards the price paid on the invoice, it is likely given that this was paid prior to purchase, that this was on the sales invoice.

Volvo C70 - Advice RE used car dealer - Moderator

Hi Bonz i am sorry to say this but you are obviously just clutching at straws here! the guy was looking for some good advice that would stand up legally, what you are saying is complete and utter nonsense, as i stated before i have been a legal advisor to citizens advise since 1995, The guy has been treated more than fairly by the dealer, this took place over 6 months ago and you are arguing he was entitled to more than what he got! i'm sure the person in question would have sought further advise from the powers that be and decided not to take it further otherwise he would have complained further to anyone who would listen! i am sorry to get on my soap box but i get sick and tired of people who try to advise people who haven't got a clue what the outcome would be in reality! i hope you understand what i'm saying and please don't get offended because that's not my intention.

Volvo C70 - Advice RE used car dealer - bonzo dog

No, I'm not offended, just a bit perplexed? Perhaps you could clarify my view that:

My understanding of the law in this country is that if person A causes person B to lose money unwittingly, then person A has to reimburse this loss

Is this a general principle of English Law or not?

Volvo C70 - Advice RE used car dealer - Avant

"Moderator" - welcome to the forum, but would you mind changing your pen-name to something else as it could cause confusion!

Avant (moderator)