Renault Espace - Failed repair to alternator

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Sat 14 Apr 2012 23:23
Renault Espace - Failed repair to alternator - catsanddog

I took my car to the local garage (in Yorkshire) because a warning light was displayed on my dash. They said the alternator was broken and agreed to repair it for £380.

I told them i needed car asap as I was taking family holiday in France next week. They fixed problem and I set off to France.

As we were travelling in France, (before we had even reached our destination) only 3 days after getting car back, the same light appeared.

I texted uk garage but received no reply.

I rang breakdown insurers who arranged for car to be mended at nearest local Renault garage in Paris. They said both the alternator and battery needed to be replaced. This took 5 days and meant we had to use hire car and book 1 night extra on our holiday.

When we returned to UK we visited the garage (in Yorkshire) who told us they wouldn't give a refund as we should have had car towed back to them! We have also had to pay the French garage for all the new parts they have fitted and pay towards our extra night accommodation. Please could you advise?

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Sat 14 Apr 2012 23:54
Renault Espace - Failed repair to alternator - tony g
Hi,write to the repairer in Yorkshire ,enclosing copies of the invoices you paid in France ,plus a receipt for the accommodation and the hire car .

Give them 14 days to pay , telling them you intend to pursue a claim in the small claims court ,if the money's not forthcoming ,issue a claim in the small claims court ,cost to you £200.

When you win your case as you certainly will ,they will have to pay your invoices ,plus the court costs.

The scc is a simple process ,forum members will provide more advice on the process if you need it .

Good luck

Tony g
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