I went for a job interview about a year ago at a dealership of a well known German automotive manufacturer. I shant give away anymore. Anyway part of the discussion was about product knowledge obviously and i did mention that when customers enquire about diesel cars i will tell them what sort of usage would and would not suit a diesel car.

I never heard back on that one. Read into that what you will.

Easy one.

'Cos if the customer has bought into the CO2 / cost savings flannel trotted out like Holy Writ in the motoring pages of the tabloid press and wants a diesel, they'll lose a sale to someone who's prepared to keep schtum.

You have to remember that the vast majority of the buying public knows nothing about the oily bits and wouldn't know a generic problem from a model specific one if it had "GENERIC PROBLEM" written on it in dayglo latters four feet high.

Edited by TeeCee on 13/01/2012 at 10:05

exactly...mazda Australia is doing the same, dealer are feeding us a load of you know what... have a read of this

Now Mazda Australia will not warranty the unit as; the the ECU cycle was NOT reset at each oil change (10K). I have a valid reason for this, its because I did the oil changes myself, Mazda serviced the car at 40K, 60K 80K and 120K, the DPF blew after the 120K service (that service cost me $1300.00AU) at no point was I ever advised that this needed to be done or warranty would be denied, I even bought the oil and filters from the dealer where I bought the car. The manual has no warning in the service schedule section note...nothing anywhere in the entire documentation supplied. I am currently fighting Mazda Australia through consumer affairs on this basis. If they had advised me at the time of purchase that this requirement was on the vehicle - simply I would NOT have bought it.

This stance from Mazda is not acceptable, nor would it be acceptable to any customer - so warning, warning - NOT zoom zoom zoom.

if you have a Mazda diesel - sell it......

This is the "good oil" - diesel reference `