johncyprus - I could not agree more, they were totally un-interested when I reported a rogue trader to them!
In our area Trading Standards run a scheme called Buy with Confidence, at least that seems to be properly regulated and isn't just a money making scheme.
Yes, CheckATrade is no more than an advertising sheet, and they don't give a hoot if a trade stuffs up a job. I have found that CheckATrade will edit reviews by members of the public without their knowledge or consent, as they did with my review. They changed the "I have lost £3000" to "I have lost some money". Quite a difference. And the trade can post a response that is a pack of lies, which is exactly what happened in my case. Apparently they have refunded some money, and are seeking to resolve the issue. And I have refused to allow them to inspect the bathroom. Except that I have received no money, they ignore the surveys I commissioned, and I said they could send someone to inspect the bathroom. I provided documents to CheckATrade to prove that the trade had lied, and they did nothing. They really do not give a damn. It is totally biased in favour of the trade. It is a scam in my opinion, allegedly.
Anyway, an update.
It turns out that the cowboys were on the Buy With Confidence scheme. Exept that my complaint to Consumer Direct was not forwarded to Trading Standards . But after 5 months a Trading Standards officer offered to mediate. He examined my documents and agreed the work was sub-standard, and I was entitled to compensation. The cowboys are trying to weasel out of it, but he seems to be pushing them towards a resolution. The BWC scheme does not guarantee good work, but it does mean that if bad work is done, then TS will intervene, if they find out. Hopefully I will know in a couple of weeks whether or not legal action is required. I have sent the notice of legal action letter in preparation. If they do not comply, then they will be removed from the BWC scheme, which makes it better than CheckATrade which allows bodgers to rip off people and carry on. CheckATrade have seen the evidence that according to Trading Standards proves that the work was below the legally required standard, and yet they allow they to continue on the CheckATrade web site. Hi ho.
As said above, only ever employ a trade by personal recommendation from someone you trust, and not another trade, or an advertising web site.
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