Thanks for the the help. The car is only over it's service interval by about five weeks. What I am realy trying to find out is what is considered a reasanoble time over the twevle months to get the car serviced in, as the vehicle is saying 2000 miles until service due.

We also have an independendant inspection that states the failure is not due to lack of servicing but to a sudden component failure.

The annoying point of this is that Renault have not brought the lack of a second service up before now. The have asked for each piece of information, including the inspection, and we have complied with each request. We have had to spend over £1000 to comply with each request and NOW they say NO based on an overdue service stamp. If this would have been raised in the first place we would not have spent to extra money.

The car has also been in the Main dealer for over ten weeks!

The really anoying point is that in the last three to four years our purchases from this one main dealer runs to:

3 * Magane

2 * Koleos

1 * Nissan 350Z (Dont ask!)

1 * Nissan Xtrail

and over the top service a repair costs! Customer loyalty seems to count for nothing!

Sorry to read about your problems.

Car manufacturers have to draw the line somewhere, sadly, so as in my post above they generally have a tolerance of approx 1 month 1ooo miles , but there is no harm in getting the service done early too if getting a courtesy car is a problem, if someone had said rent a car for £25 for the day and save yourselves £1000s would you have accepted. If your car was a diesel (which i strongly suspect), the damage Might (and that is an opinion) have been caused by diesel entering the sump and diluting the oil, this is a common feature of dpf fitted cars where regeneration fails due to unsuitable use, too many short trips and engines not getting hot enough for long enough to allow the regeneration to complete. There was a lady recently on here with similiar problems to yours also with a renault and she has now had her car replaced by motability as it was evidently not fit for the type of usage she required. which engine do you actually have and what year is your car, if it is the variable turbo lubrication failure due to contaminated oil won;t help. But as your service was done (was it done by a renault dealer?) check the correct oil viscosity and acea grades were used. should be on your invoice. you might just have a case against the servicing garage if you can prove the lubricant was wrong, but don;t pin your hopes on that.

Edited by OldRoverboy on 09/04/2012 at 17:08

£11000 for an excahnge engine is ludicrous! About half the price of a new Koleos I am guessing.

New turbo fitted and a week and a half later turbo gone again, can we ask for a new car now? As obviously with new engine, new turbo and it going again we have lost faith in car, don't know what to do or what we can do....

get them to fix it and go and trade it in, or get another car from them, but not a diesel and not a turbo, get what you can out of it and walk away. happened once to me, car becoming uneconomical to keep, but lost £1500 when selling but no more headaches, sounds as you are very unlucky. Ask renault and the dealer for a "gesture" if you get another car from them.