I'm with Esure and changed mid policy from a CRV to a Mondeo this year.

It couldn't have been simpler.

Just a phone call to them, they asked for confirmation from me by email, and I had a new certificate of insurance to print out by return.

No cost whatsoever to change either.

Pat

I agree that they seem to be a good company.

I have had two cars insured with them for a number of years, including the protected for life (ish) NCB. I was charged an extra £60 per year for having modified alloys but that is about my only grumble.

In my experience the "best" insurer depends on what car you have got. So best to shop around when you change model.

Insurers have to make a profit. That's why cheap prices and good service don't always go hand in hand.

My wife and I had both cars insured thru Esure because they were the cheapest and appeared to be good value. This all changed when my wifes car was damaged in a carpark by someone else's door blowing out of their grasp and putting a big dent in the nearside passenger door. Only then did we realise how rubbish they were. I ended up doing all the chasing round trying to sort the paperwork out and get the car repaired

The next problem was my fault driving into the back of a Fiesta at walking pace with minimal damage to the Fiesta and no damage to our C3.

Same rigmarole again, this time with the other driving ringing me at home asking why my insurer had not actioned their claim after several weeks.

Esure said it would be best if I paid the claim myself. Needless to say as far as they are concerned, I voted with my feet.

This is merely my experience of them...hope it helps.