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Automatic Car Insurance Renewal - sbh

My elderly uncle (87) had a car insurance policy with ELEPHANT which he decided not to renew, he insured his car with another company. He has have now found out that this is an automatic renewal policy which he wasn't aware of when the policy was taken out. He have now recieved a letter claiming that he owe's them a substantial amount of money for the cancellation of the said policy.

I cannot find any reference in their procedures on their website that states that if a poilcy isn't automatically renewed a charge would be incurred.

Can you please help and advise me how to resolve this matter as I feel that he has been mislead and could be forced to pay. I would be grateful for any advice any one has to offer.

SBH

Automatic Car Insurance Renewal - Cris_on_the_gas

This is getting quite common now, clearly good news for the insurance company or broker.

Bet its hidden in the small print somewhere, got caught out like this last year but after having a go at the broker they backed down and gave me a full refund

Automatic Car Insurance Renewal - Alyn Beattie

Hi There

Same thing happened to me. I had paid by direct debit. I claimed the money back from my bank under the direct debit guarantee scheme.

Automatic Car Insurance Renewal - bonzo dog

Hi sbh, whilst having sympathy for your uncle, having a parent in his eighties myself, someone (& I'm not suggesting it is you) needs to take responsibility for this sort of thing for him.

My dad is by no means senile but he gets confused very easily these days. For example for the past two years he managed to purchase AA membership four times. Fortunately I was able to speak to someone at the AA who cancelled & refunded the duplications.

The problem isn't the fault of the insurance companies (imagine if he had failed to renew & had a serious accident?) but the situation you, I & many more others have to deal with in having elderly reletives

I would speak to insurance co & explain that your uncle was not aware when he bought the policy that it was an automatic renewal & that at 87 he could hardly be expected to realise this unless it was brought explicitly to his attention rather than being simply contained in the terms & conditions. I would hope they would be sympathetic but if they are not then go though their complaints procedure citing the phrase "Treating Customers Fairly"

Good luck

Automatic Car Insurance Renewal - tmjs

Elephant terms and conditions. (see pages 18 and 19)

I'm with Elephant, they always write to me before my insurance is due for renewal. So your uncle should have recieved a letter before they renewed his policy.

Automatic Car Insurance Renewal - Bobbin Threadbare

This is one of those where you've got to get on the phone and whinge a bit. Direct Line always try it with me; 'no need to do anything' etc. Like I'm not going to phone up and haggle!!

If your uncle didn't receive a letter, you ought to be able to get the money back. I had an automatic renewal of some travel insurance last year, which I wasn't informed of; I only noticed when checking my bank statement. I rang up and told them off and got my money back.

Automatic Car Insurance Renewal - sbh

Hi All

Thanks for the replies and advice, much appreciated.

SBH

Automatic Car Insurance Renewal - kimquotes

It is usually the case. For me letting everyone know that they haveto understand clearly the policy and the company rules. It would be a good thing if the late company will refund.

Edited by Avant on 17/05/2012 at 01:37

Automatic Car Insurance Renewal - FP

@kimquotes (love the name)

You're after a bit of free advertising?

Automatic Car Insurance Renewal - Avant

If so (s)he isn't getting it - link removed.

Automatic Car Insurance Renewal - zango

You need to ask them for proof that they sent you the letter informing you that they were going to charge for an automatic renewal.

If they can't then they have to refund the money - simple.

Has worked every time for me.

A lot of people pay for car insurance on a credit card or debit card in which case the refund is not automatic unlike a direct debit guarantee.

This is not just on insurance the AA do it as well for membership renewals.

Best wishes

Pete

Automatic Car Insurance Renewal - Devsiri

You need to ask them for proof that they sent you the letter informing you that they were going to charge for an automatic renewal.

If they can't then they have to refund the money - simple.

Has worked every time for me.

A lot of people pay for car insurance on a credit card or debit card in which case the refund is not automatic unlike a direct debit guarantee.

This is not just on insurance the AA do it as well for membership renewals.

Best wishes

Pete

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Automatic Car Insurance Renewal - Devsiri

You need to ask them for proof that they sent you the letter informing you that they were going to charge for an automatic renewal.

Pete

Budget Insuarance did this t to me just last week . They "automatically renewed" it after I had gone elsewhere .I was livid when i rang they said yes you cn cancel the policy but we would keep £35 for "admin fee." if I need that fee reimbursed they asked to see the new policy I bought elsewhere . i was outraged.

After I wrote several strong letters they say they would refund all £175 which they charged to my credit card "as a goodwill gesture"

How dare they act like this. Are insurance companies allowed to black
mail us like this or use high handed tactics to retain customers. We should have the fredom to go anywhere without the hassle of spending our own money on premium rate phone calls to ring them

I have written to many papers and consumer programmes but none of them has told me whether this practice is legal or not.

Can a good lawyer on this explained we consumers rights on this please.

(Anne Robinson where are you when we need your help )

Automatic Car Insurance Renewal - Butterfly
I think a lot of companies now try to do automatic renewals. What annoys me is how they go about it. Our sons insurance recently came up for renewal and we received an e mail form his insurer with a big heading saying "new premium£280". Great I thought, at last it is coming down and very nearly just let it renew automatically until I read through the full e mail to realise that was the new monthly premium - up from £800 per year!
Needless to say we went elsewhere!
Automatic Car Insurance Renewal - automotorinsure

I found your guide to car insurance very useful. However there were two recommended providers, Co-operative Insurance and Green Insurance Company.

(Edit: Link removed. No free advertising.)

Edited by Avant on 25/09/2013 at 22:26