Am I the only one who is getting crap service from Citroen, or is it available to all of their customers?
Citroen ZX 1.9D with shafted driver\'s door lock. Rang Citroen in Crawley yesterday at 9am. They can email Citroen France with my chassis number and obtain the key number from it and make up a new lock and key.
9am today rang them, as no callback yesterday. Told I\'d hear this morning. 1pm today rang them again. They can\'t receive France\'s email which has been routed to Citroen\'s Head Office in Slough, because Crawley\'s email is down so they\'re waiting for I.T. to sort it.
HAVE THEY NOT HEARD OF PICKING UP THE TELEPHONE AND TALKING TO EACH OTHER????
If this is their typical service, they can keep it.
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Dom,
I was a little puzzled that they were going to order you a new barrel and keys.
Last time I went to our Citroen dealers with this request they asked for a car key, picked a new uncut barrel from the parts bin and said we'll have it ready if you could leave it a while.
I did a bit more shopping and it was ready in under an hour....cost something under £20 (£12 rings a bell) and all the keys still matched.
I use a lot of parts counters locally, here is a flavour of some...
Citroen - Excellent.
Renault - Excellent but wicked prices.
Ford - Offhand.
Honda - Smart & Snooty.
Nissan - Helpful but expensive.
Mercedes - Smart and very helpful.
Rover - Excellent.
Land Rover - Go that extra mile to help.
Daewoo - Closed!
Vauxhall - Take it or leave it.
Volvo - Appear to think they are dealing with something special.
Peugeot - Offhand.
MM
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Yes but I needed to get a new pattern key, as the only one I have now is a cheap High-Street copy which won't last five minutes if I start to use it.
Tates of Crawley certainly didn't offer me the build-a-lock option either.
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OK point taken about the old key but the dealers (or a locksmith) can read the key number from a worn old key and then make up a new key to the correct profile.
Then they can construct a lock barrel from the newly cut key and both components will be perfect...still for less than £20 this way.
You can make a pretty good guess at the key number from looking at the key when you've seen a few.
MM
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Gave up with Citroen in Crawley in the end, they keep giving me excuses.
But just come off the phone to the garage my car originally came from (kingston). They're saying the key number is held at Citroen H.O. and they're emailing a request across which takes 4/5hours to be replied to. That done, it's then a 5-day turnaround for the lock to be made up in their workshops. Much friendlier approach than Crawley. Remains to be seen which one provides which first a) the key number and b) the lock.
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Thanks Middleman. Neither of the two dealers I spoke to would offer that service. It just seemed to be Chassis Number/email/email returns/give you key number/we relieve your plastic of some money/you collect lock and key (not sure when exactly, in case of Tates).
Rgds
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Once upon a time cr$p service was an optional extra - now it seems to come as standard !
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As you can guess from the name, love Alfas. One local Alfa dealer is Tates. If anyone at local chapter of Alfa Owners Club mentions buying anything from Tates, everybody else falls about laughing.
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I can beat that, my Xsara wanted a piece of colour coded bumper trim, the dealer has ordered and painted silver the wrong piece twice now. They had the car when they have ordered or realised the wrong part each time.
Other than that, they have been fantastic. They have offered to collect my car and leave a courtesy one.
Ben
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£16,819was £17,271Details
£12,271was £12,413Details
£19,000was £19,130Details
£18,103was £18,334Details
