Okay, this is a long one so I apologise in advance.
We bought a car the start of Febuary, and on the day we bought the car, it broke down (it was from a used car dealer - biggest cowboy I've ever met!).
We told him on the day that we just wanted a refund (you tend to lose trust when you're told a car is fit to leave the garage and then 20 minutes in it and it's broke down) and he flat refused. Instead he said he would take the car and have it repaired, and, in all fairness, gave us a car for the duration of him keeping the car we bought originally. He said it would be a quick job and we would have the car back in a few days.
After about two weeks, we threatened the dealer to court as we wanted a refund, which again was refused, and were fed up of the lies and waiting for our car. He shouted obsceneties down the phone (how professional!) and told us he would see us there. We reconsidered our choice, thinking we hadn't given him enough of a chance with the car, so apologised and allowed him to carry on with the car until it was ready (again we were told a few more days).
It's now over a month since we saw anything of the car. We have heard every excuse under the sun as to why the car isn't ready to collect and have been told date after date of when it would be ready, for us then to be let down and told it would be a few more days. We STILL don't have the car, last week we called to say we wanted it by this weekend otherwise we will expect a refund. He agreed to the weekend and agreed if the car wasn't fixed, we could have the refund. Spoke to him today and yet another lie about the car has came up (it'll be ready on Monday) and no refund has been offered. Where do I stand legally with this situation?
I feel we have given him plenty of time to fix the car, we have been patient, offered to return the loaned car, etc. but now he keeps throwing in our face that he has lost sales because we are borrowing a car which he can sell and refusing a refund. I really want to take this useless piece of skin to court but I don't know how good our grounds are. I have read that the Sale of Goods Act can cover us as he has sold us goods which are not of good standard, but as you can tell, I have no clue regarding law, etc.
Anyone with any ideas or thoughts would really really help, I'm desperately worried!
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Given the early date that the vehicle failed I would expect to get you a full refund for the vehicle. Can you send the following to asklucy@honestjohn.co.uk so we can tahe this forward:
1. the make, model, year and registration plus the mileage it had done at registration as well as the date of purchase and how much you paid
2. your contact details including address and telephone number
3. the dealer's details including address and telephone number and email address and a note of who dealt with you.
4. A note of what you believe to be wrong and a timeline of events
I will then come back to you with a proposal as to how we will deal with it.
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