Hire car company making Insurance claim

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Thu 4 Nov 2010 11:35
Hire car company making Insurance claim - Lambo666

I have recently been contacted by my employer's insurance company informing me that a hire car company are making a claim for an incident when a car was suppossedly under my hire.

On inspection of the claim form I found that the hire company have provided no details of the vehicle I am suppossed to have hired other than the registration number, and that the claim is dating back to March 2009! I am aware of no incident. I regularly hire cars through work, and those that do have incidents are always reported back to the hire company and my employer.

Legally are they still able to try and make such a claim 18 months after it would have been supposed to have taken place. I have currently told them to go away and supply details of the hire of the vehicle and the damage sheets from before and after the hire, or any other evidence that it occured under my hire.

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Thu 4 Nov 2010 14:44
Hire car company making Insurance claim - LucyBC

They can still claim but they will need to show evidence of their claim. You are doing fine so far.

Keep me posted.

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Thu 4 Nov 2010 15:52
Hire car company making Insurance claim - Falkirk Bairn

4 weeks after hiring a car for a day I was asked to pay £350 for a missing alloy and tyre. The car was a VW passat with roughly 12,000 mls on the clock. Presumably they were sending the car back/off to auction when they noticed it was short of a wheel.

I refuted the claim, told them I had just had an operation and could not have lifted, far less changed a wheel. I also suggested that in the 4 weeks between my hire and their letter many people, hirers, hire company staff etc had had access to the keys and the car and that they look elsewhere - my company would not pay as I would refuse to confirm a loss that was nothing to do with me.

I never heard another word,

A firm letter refuting the claim works for me many times in avoiding claims for scratches, bumps and tyres in 30/40 years of car hire!

Edited by Falkirk Bairn on 04/11/2010 at 15:54

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Fri 26 Nov 2010 00:31
Hire car company making Insurance claim - Problem_Polo :-/

This has always baffled, and indeed worried me to a degree; once you have returned a vehicle and completed the usual 'walkround' inspection with their staff and nothing has been raised, can a firm still come back to you out of the blue and claim that you have damaged the vehicle? Surely once they have received and accepted the vehicle back, it's case closed? How long afterwards can they legally take 'payment' from a customer's card? It seems that some of these hire firms have awarded themselves the right to attempt to rip off whoever it is convenient to them to have a go at?!

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Tue 30 Nov 2010 14:06
Hire car company making Insurance claim - gfewster

How long afterwards can they legally take payment? They can't.

If they do, call your credit card company and inform them that it is fraud.

End of story.

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Tue 30 Nov 2010 19:34
Hire car company making Insurance claim - injection doc

My brother recently experienced a similar experince and in the end drove to the hire offices and demanded to inspect the paper work report for previous hires on the same vehicle!

Nice little scam as it turned out he wasn't the only one being made to pay for the same thing.

He refused to leave the offices untill he had an answer and the police were involved.

he was being charged for a chipped windscreen and so had 9 others on the same vehicle !!!!!!!! 200 Euro's a time !!!!

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