hello. i am a cass business School student doing a study on customer satisfaction and loyalty at toyota. this research is part of my dissertation.

Please would you respond to the following survey? there are 18 questions in this survey and this should take no longer than 2-3 minutes to complete.

Link to survey

the aim of this survey is to understand the consumer behaviour difference in purchasing toyota motor vehicle in Japan and UK. it is about how toyota is being one of the most successful car manufacturer in Japan, whilst consumers in the UK rather purchasing others with similar price, quality and etc over toyota. i hope you will be able to take a few minutes to complete this questionnaire.

without the help of you, this research could not be conducted. this survey is completely anonymous so please provide your most honest opinions to each of the questions asked.

thank you for your time, this is greatly appreciated.

if you have any questions please feel free to contact me, Yoko Suzuki (yoko.k.suzuki@gmail.com).

Edited by HJ publisher on 26/03/2010 at 11:28