Took delivery of new Focus Estate on Tuesday. V5 on doormat this morning (Friday)! Cant grumble with that.
Think I may wait somewhat longer for refund on VEL from old car.
Another thing I also discovered was that some dealers can issue VELs for new cars rather than having to go off to the nearest LVLO. Now I know why I have seen some VELs with 'Dealer' stamped on them. Learn something every day.
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The DVLA is pretty efficient these days. You can order a replacement licence on a Friday at (due to loss) and get it Tuesday. Step-son had this level of service. But I had a tour a few years ago and was impressed. Even spent time in the call centre.
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dvla have been very hit and miss this last 6 months
some things sorted in a week other taking more than the obligatory 6 weeks
i havent been on the tour, dont want to, dont need to ,i just want the log book ok :-)
NOW.........
did anyone mention their money grabbing your call is important push button 3 line to another line to push button 4 ,im sorry let me repeat those for you im sorry i cannot understand that at which point you put the phone down stick your head in a bucket of mashings and redial
apart from that dvla are alright apart from last week when they sent me a log book with the disabled bit filled in whicjh meant a trek to the local dvla centre (not) to tax a car for a customer and then explain the system had taken the log boOk compleatess mentess and they would have to accept the situation-- yes i did have a log book-- no they cant see it --yes i explained this on monday to you,--remember? (bangs head on wall)
a day in the life eh
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Any organisation depends on the competence of its employees and the DVLA will be no different.
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i havent been on the tour...
Joe public was never invited :-)
One reason to go on it was out of interest. The other to visit south Wales (and therefore parents) and get the cost covered. And I night out in Swansea too.
Edited by rtj70 on 28/11/2009 at 00:11
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Applied for a new photo license on net Wednesday evening-got it on Saturday morning.
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My recent experience of the DVLA has been good.
Reg doc for the CC3 arrived in a few days as did the road fund licence refund from my previous car.
They even sent a letter giving the date my previous car ceased to be my responsibility.
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I took delivery of a new Auris one morning in October, and found an envelope from DVLA containing the V5 when I got home that afternoon
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when they get it right its good!
I have a local DVLA office close by (preston) , you should see the police ANPR cars around there , doing people for no tax!
anyway , a bike I own , its a "enfield" , not a royal enfield , the bike (1990) was mfg in india , enfield india did not get permission to use the "royal" till the early 2000s,
sent the v5 off , came back as a royal enfield!
removed the cherished plate and sold it , they sent my v5 to the new owner of the plate!
changed the engine from a 350 to a 500 , and offered to pay the difference , (£11) , v5 arrived back 6 weeks later , as the origional 350!!! but taxable as a 500cc
I hand delivered the origional request to there office, along with a recept for the engine (inc previous bike details and a recept for fitting the engine)
went back to the dvla office and they rung thru , admitted that they had not looked at the "evidence"
lot of waisted time , and effort , but sorted eventually
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Had dealings with DVLA Cardiff after my Fathers death and I have to say they were polite efficient and an all round pleasure to deal with.
Felt like asking then to take over HMRC.
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Think I may wait somewhat longer for refund on VEL from old car.
Absolutely crucial bit of documentation to look out for is the acknowledgement on change of owner of your previous vehicle. Think it should come with 4 wks and if not, then it's up to you to notice and remember to chase it up.
Another thing I also discovered was that some dealers can issue VELs for new cars
I haven't come across a dealer, even small rural ones, for many years who couldn't do that. I thought they all could?
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When I worked for a Renault dealer we used to collect a sheet of new numbers from the local DVLA office.
We took 25 at a time, they were each in the form of a small sticker which was stuck on the first registration form, which also contained the car's and first keeper's details.
All done online when I bought the CC3 earlier this year.
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Ordered my tax disc on a Sunday night at about 1:00am, it came in the post 9:00am on the Tuesday. Was very very impressed. It saved a lot of hassle looking for insurance certs and my MOT certificate.
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it came in the post 9:00am on the Tuesday. Was very very impressed.
So would I be. Used to have post like that but now lucky to see it before 3pm!
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