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My experiences with GF are mixed.
Daughter lived in Cardiff, her Clio wouldn’t start. GF sent local agent, who diagnosed immobiliser fault. Had it recovered to a friend’s garage in Tewskesbury, and turned out to be a battery fault. Seems agent put a voltmeter over battery terminals but did not use a high discharge unit, so wrong diagnosis, wasted time all round in a way. Complained to GF as it was pointless recovery man having wrong kit.
I once called them for my MX5 which would not start. GF man starts investigating, proudly telling me he worked for a Mazda dealer in Northampton once. He came to the conclusion it was the lifter pump in the tank (although a pipe he disconnected to check output was nothing to do with fuel supply, just an air trap), so recovered to trustworthy mechanic. He said he could hear pump when ignition switched on, and after an hour’s work found it was the crankshaft positioning sensor.
Back in 2010, Mondeo battery failed spectacularly. One GF man got me going and said buy a battery but don’t switch off till you do. Bought battery and called GF to fit, explaining needs. They send man with flatbed recovery truck, two screwdrivers and an adjustable spanner! Amazingly with two pairs of hands and jump leads to preserve radio code, battery swapped.
Since then had cars with manufacturers warranty so AA/RAC/GF not an issue.
Last winter my son visited me at new home, but ripped his exhaust off on a high gate stop – his car was 32mm lower… RAC man came and refitted the exhaust on a freezing winter night, rather than admitting defeat and calling recovery. Most impressive.
Seems it’s pot luck.
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