Super Service. Door mirror glass replaced.

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Tue 18 Nov 2008 18:03
Super Service. Door mirror glass replaced. - henry k
Nice to report a pro active spares dept giving what I consider super service.
The glass on sons Focus electric heated door mirror got cracked by a passing vehicle.
I called into a long established independant Ford spares company to get a genuine replacement.
( I had read Haynes and was unsure of the complex replacement method illustrated there)
Unprompted, the spare dept asked if I would like the glass replaced, for a small fee, immediately.
"We charge THREE pounds plus VAT.
A no brainer in my book!
To my amazement their guy had emerged from the workshop, installed the new heated mirror and dissapeared before the credit card transactin was completed.

There is obviously another non Haynes method of doing the job but that was to me real value.

I wonder how much a main dealer would charge?
( the glass was £17:61 plus vat compared with a simple stick on version @ £7 including vat)
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Tue 18 Nov 2008 18:27
Super Service. Door mirror glass replaced. - Pugugly
Name and shame Henry !!!!
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Tue 18 Nov 2008 18:42
Super Service. Door mirror glass replaced. - henry k
Mercury Motors
5/7 Strawberry Vale Twickenham TW1 4RX. 020 8892 0337
Very close to Twickenham town centre,
A small site, on the left, on the road towards the well known Teddington TV Studios and Kingston.

Been going to them for decades. All the spares dept staff are fantastic.
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Tue 18 Nov 2008 19:30
Super Service. Door mirror glass replaced. - bathtub tom
Are you sure they replaced the glass, and didn't just stick another on top?
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