Hi folks,
just joined the forum though have been reading HJ's page in the Telegraph motoring section for years, and naturally came straight here with my problem.
Anyway, I have a 2002 Modeo 2L tdci. Bought it with 124K on the clock and have owned it for 30 months and loved it until recently. It's just past 200K now.
So, a few weeks ago it broke down while my wofe was driving, I got it going and thought that it was just that she had been driving around with an empty tank as the light was on. Happened again a couple of weeks later with a full tank.
My local garage said it would have to go to a fuel specialist and if it was found to be the fuel pump then it would be big bill. I had to agree to this as work is quiet and cant get another for 12 months. Anyway to cut a long story short, the 'specialist' diagnosed the problem and changed the fuel pump. This took nearly 10 days. Within a couple of hundred miles the same problem arose. As you can imagine I wasnt happy after paying £951 incl VAT. Had to be lifted and taken back to the specialist. They diagnosed the problem and this time replaced the scavenger pump. Have now done several hundred miles and it is fine, problem solved.
My question is this.....am I within my rights to demand my money back for the fuel pump repair as it is blatantly obvious that they mis-diagnosed the problem originally and there was no need to change the fuel pump. Im happy for them to keep the £104 for the scavenger pump replacement.
As yet i havent called them because the mechanic who did the work on both occassions is not in till thursday and I wanted to speak to him before going off on a rant at the management.
advice would be greatly appreciated.
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If they replaced the CR pump for no reason other than misdiagnosis of a problem then I would say that you have a case.
You say it broke down, any symptoms, dash lights on or flashing etc? Did they find any fault codes stored?
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At the minuite I dont have the info which is why i wanted to speak to the mechanic who diagnosed it.
There were no dash lights on at all. The symptom was that the car started to Kangaroo, and then revs died, which is why at first I thought it was an empty tank. Not surprising as it must have been the scavenger pump failing and therfore no diesel was getting to the fuel pump to supply the engine.
My own Garage told me initially that after he had spoked to the fuel specialists they doubted very much that it would need a new fuel pump as they hardly ever fail. their dignostic told them that it was a 'sensor' on the fuel pump. Then I was told the whole pump needed replacing. Im assuming they took the pump off, checked it, couldn't get to the source of the problem so thought that replacing it would fix it.
To be honest I'm thinking that they didnt properly investigate the problem or they would have found it was the scavenger pump in the first place. It didnt take them long at all to find the problem the second time around, knowing it wasnt actually the fuel pump.
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Firstly; there is no "scavenger pump" [no competent person would use that term] and the fuel lift pump is part of the high-pressure pump, so would have been changed too - if the high-pressure pump actually was changed.....
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Hi Screwloose
Maybe I'm being diddled then, on my invoice it says 'trace fault to in-line scavanger pump. Replace pump'
Oddly though I'm looking at the invoice and it tells me that
parts = £0
Labour = £0
Menus = £88.73
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more info.
the diagnostic fault code was P0148, something about an ECU and IAT centre. needed re-programming and the pump replacing.
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