My dealer lied about my new car's service history - what action can I take?

I brought a Mercedes-Benz on 25 February 2017 and was told that the car just had a service done. Two weeks later, when I visited Mercedes-Benz there was nothing showing on their system. I've emailed the...

Should I use main dealer or independent servicing for my car?

My Skoda Karoq is nearly three years old. I’ve only done 20,000 miles and it’s running well. As car prices have increased considerably in the last three years I intend to pay the balloon payment at the...

Service manual missing from my Golf - what do I do?

I bought a used 2012 Volkswagen Golf GTI from the dealer in Southend (part of Inchcape) in November 2012. It was owned from new by another Inchcape dealership and they must have lost the service manual....

Will using a non franchised garage for servicing invalidate my warranty?

My car is 18 months old and still under warranty. Its service is due and I'm booked in to my local mechanic (not the Volkswagen franchise) because he's £83 cheaper. He will use genuine Volkswagen parts,...