VW warranty.

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Tue 6 Dec 2005 03:45
VW warranty. - Stel
Hi all,

I came across this forum and looks quite helpful and informative.

I'm having a problem with a Vw dealership from which I bought my car. I have recently moved home and started taking the car to another dealership closer to home.
Last time I took it in I had a problem with my central locking and the car is still under warranty. I informed them of this fact and they said they would repair it. Once repaired they presented me with a bill for over £300 which I told them I was not paying due the car being under warranty. They then said they would contact the branch I bought the car from and ask why the warranty was not loaded on the system. I took the car home meantime.

I did not hear from them for about 2 weeks. Suddenly I get a call from the branch that repaired my car and they said the other branch was not paying for the repairs so I had to. A few call to the original branch and the sales manager said I should have taken the car to them becuase they are not willing to pay London's inflated labour rates. I disputed this on the grounds that the when I bought the car the salesman had categorically stated that I could take the car anywhere in the country as long as it was a VW dealership to fix any repairs under warranty.

Eventaully the caved in and paid for the repairs. The problem is now I have another issue that needs resolving under warranty and I'm expecting the same trouble.

Please could someone confirm that the second-hand car warranties given out by VW should be nationwide and not tied to a specific dealership.

Thanks for your help in advance.

Regards,
S
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Tue 6 Dec 2005 05:11
VW warranty. - adverse camber
what and how old is the car ?
what warranty paperwork do you have ?
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Tue 6 Dec 2005 08:01
VW warranty. - kenl
I thought warranty work was paid for by the manufacturer? I've been told in the past that the dealer bills the manufacturer.

Is your car older than the normal warranty but was offered one by the supplying dealer? Perhaps that's the difference. Maybe you should call VW Customer Care to see what they say?

One thing is certain, the dealer that did the work should not have gone ahead without your permission as you had put the car in for warranty work.
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Tue 6 Dec 2005 08:32
VW warranty. - cheddar
The Ford 3 year warranty is 1 year manufacturer and 2 year dealer, sounds like VW is the same, however you can genuinely take a Ford to any Ford dealer, I have had minor warranty work carried out at two dealers, neither of whom supplied the car.
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Tue 6 Dec 2005 08:54
VW warranty. - Roly93
This is the sort of thing I was talking about in my thread a couple of days ago entitled "what irritates me about dealers."
I wasn't aware VW had gone down this route but a lot of other manufacturers have. This makes warranty claims a lot more of a nightmare if your car isn't 'local'.
I would say it is part of an overall trend to reign in the willingness to repair stuff under warranty, if my recent experience at our local Ford dealer is anything to go by.
I always thought that the dealer did the investigation/work and claimed it back from the manufacturer, how will this work if in year 2+3 the dealer has to foot the bill ? They could be 10's of thousands out of pocket, no wonder they are reluctant.
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