"Which" reliability report - cheddar
Have you seen the latest "Which" magazine car reliability report?

Excellent:
Ford / Honda / Hyundai / Lexus / Mazda / Suzuki / Toyota

Good:
Daihatsu / Kia / Mitsubishi / Nissan / Proton / Subaru

Average:
Chrysler / Daewoo / Jaguar / Jeep / Mini / Porsche / Skoda / Smart / Vauxhall

Poor:
Alfa Romeo / Audi / BMW / Citroen / Fiat / Mercedes Benz / Peugeot / Renault / Saab / Seat / Volvo / VW

Oh how the mighty have fallen!

_____

A few anomalies, the RX8 and C-Max suffered an above average % of Breakdown's where most Volvos, Vauxhalls and VWs were OK regarding breakdowns though clearly suffered in respect of Faults and Niggles, to use the "Which" terminology.

_____

"Which" reliability report - nortones2
Our's has just arrived: there are fewer average cars than I'd expect. As for Ford being elevated: glad to see some competition to the oldies usual choice, Honda! Touch of asperity intended. Reference Jazz thread:)
"Which" reliability report - Blue {P}
The excellent category must cover a pretty wide range of reliability then as having worked for both Honda and Ford, I can safely say that Ford's simply aren't built as well as Hondas. Mainly due to the niggly faults and general gripes rather than major failures though.

Still pleased to see that they are getting into the excellent category though, they have put a lot of effort into improving product quality so they deserve to see some benefit.

Blue
"Which" reliability report - Pugugly {P}
It would be interesting to see the methodology/sample size involved. JD Powers 2004 has BMW 5 at no 8 and BMW 3 at no 14. Makes you wonder.

"Which" reliability report - Dalglish
JD Powers 2004 has BMW 5 at no 8 and BMW 3 at no 14. Makes
you wonder.

>>

JD Powers 2005 has BMW 5 at no 6 and BMW 3 at no 14.
"Which" reliability report - Dalglish
oh yes, and the jd power 2005 manufacturer list goes like this

lexus, skoda, honda, toyota, bmw, ...... and ford comes in at no.17.
"Which" reliability report - mountainkat
Think it has been known for sometime now that the quality & particularly reliability of both Audi & VW have fallen in recent years, little suprised to see BMW in the bottom list though. Top of the list comes as no suprise - Far East manufacturers still way ahead of the competition, even the so-called "budget" brands. Western car manufacturers just don't seem to learn the lessons !!!
"Which" reliability report - machika
I have rather lost faith in Which reports after seeing their ratings for digital cameras. Compared to serious, in depth camera reviews, some of their opinions are questionable to say the least.
"Which" reliability report - nortones2
The current report on car reliability is based on responses re 33, 944 cars. 80,000 questionnaires were posted to members. Ford sample size, for example, was 4,276. No sponsors to warp the opinions of the owners.
"Which" reliability report - Pugugly {P}
4276 Fords ! They sell that many Focuses in a week !
"Which" reliability report - machika
As a matter of interest, are there any comparable surveys carried out in any other European countries? It would be interesting, for example, to find out what French or Italian drivers think of Fords, in particular.
"Which" reliability report - Adam {P}
You really hate old Henry don't you Machika?
--
Adam
"Which" reliability report - Hugo {P}
You really hate old Henry don't you Machika?
--
Adam


Don't you mean "PU" Adam ;)
"Which" reliability report - Adam {P}
No H. I mean Machika :-)

Here's the thing though, just because say, Hyundai are top, it doesn't mean that every Hyundai bought from this day forth won't break down.

Crazy I know.
--
Adam
"Which" reliability report - machika
No H. I mean Machika :-)
Here's the thing though, just because say, Hyundai are top, it
doesn't mean that every Hyundai bought from this day forth won't
break down.
Crazy I know.
--
Adam

>>

You really do misread nearly everthing I write, don't you Adam. I have never said that Fords are bad cars, just that they aren't always so wonderful as some would have me believe.
"Which" reliability report - Adam {P}
I don't misunderstand what you say Machika. I assume that you're saying Ford's aren't as good as everyone makes out. Am I right? It's just whenever anyone suggests a Ford, which, I might add, could get annoying in the wrong circumstances, you come along and go,

"Why does everyone suggest Ford when they aren't that good? Get a Citroen ZX" or something like that.

Why not let them put their Mondeo suggestion forward and you your C5 suggestion without constantly saying something about the Ford choice every single time.
--
Adam
"Which" reliability report - machika
I don't misunderstand what you say Machika. I assume that you're
saying Ford's aren't as good as everyone makes out. Am I
right? It's just whenever anyone suggests a Ford, which, I might
add, could get annoying in the wrong circumstances, you come along
and go,
"Why does everyone suggest Ford when they aren't that good? Get
a Citroen ZX" or something like that.
Why not let them put their Mondeo suggestion forward and you
your C5 suggestion without constantly saying something about the Ford choice
every single time.
--
Adam


Yes, I am saying that I don't believe that Fords were always as good as people have said they were in the past (e.g. Escort, Fiesta and Sierra) or say they are now. They have some fine cars in their range at present but I don't believe they are so much better than the competition, which is what a lot of people in this forum say they are.

There is an inbuilt bias towards Ford products in this country, as you would probably find in France towards Renault, etc, and I believe this bias is quite clearly shown in this forum. This has built up over many years and was reflected in the sales of cars, like the Sierra, Escort and Fiesta, which regularly topped sales charts in the UK. I well remember a motoring program on TV in the 90s which was comparing an Escort with a 306. One owner of an Escort considered the 306 ordinary looking, whilst he thought his Escort looked a million dollars in comparison. I used to work with someone who had the same opinion of his wife's Fiesta. Now the 306 is considered by many (me included) to be one of the best looking medium hatchback designs ever to hit the market.

Secondly, I don't rubbish Ford cars, as is regularly the case with contributors to this forum with regard to French and Italian cars and, in some cases, VAG cars.
"Which" reliability report - carl_a
As a matter of interest, are there any comparable surveys carried
out in any other European countries? It would be interesting,
for example, to find out what French or Italian drivers think
of Fords, in particular.


JD Power Results for:

France
tinyurl.com/7fxjp

Germany
tinyurl.com/8zg6z

Note the French cars don't do well, even in their own country.

"Which" reliability report - Pugugly {P}
Nothing against Henry, after all he savd my next best brand.
"Which" reliability report - machika
Note the French cars don't do well, even in their own
country.


In what way do the French cars not do well? The ratings in the survey are based on a 1000 point scale and the difference between Ford and the bottom placed French manufacturer, Citroen, is only 17 points. The difference between Ford and Peugeot and Renault is 10 and 12 points respectively. The difference between top (Honda) and bottom (Kia) is 98 points.

In addition, the three French manufacturers are in the top three positions in terms of ownership costs.
"Which" reliability report - machika
In addition, the three French manufacturers are in the top three
positions in terms of ownership costs.

>>

I should have said that I am referring to the JD survey carried out in France.
"Which" reliability report - cheddar
I have rather lost faith in Which reports after seeing their
ratings for digital cameras. Compared to serious, in depth camera
reviews, some of their opinions are questionable to say the least.


Tend to agree re such tests though this is based on readers opinions.
"Which" reliability report - machika
>> I have rather lost faith in Which reports after seeing
their
>> ratings for digital cameras. Compared to serious, in depth
camera
>> reviews, some of their opinions are questionable to say the
least.
>>
Tend to agree re such tests though this is based on
readers opinions.

>>

This doesn't eliminate bias.
"Which" reliability report - quizman
It's funny, i've got a VW that I think is excellent, and a Ford that I think is a bit average, and I subscribe to Which, and they come out with a report like this.

Do these reports mean anything at all?
"Which" reliability report - Stuartli
Chedder's summary is a bit misleading.

Models up to two years old credited with NO breakdowns during the 12 month period covered are the BMW 1 series, Hyundai Getz, Jaguar S-Type, Lexus IS200/300, Mazda 3, Peugoet 406, Toyota Corolla, Volvo S40/V40 and XC90.

The models credited with one per cent of breakdowns are the Honda Accord and CR-V, Skoda Octavia, Toyota Yaris and VW Polo and two per cent vehicles were the Honda Civic, Mini and Volvo S60.

Some 14 per cent of Ford Focus C-Max models and 11 per cent of Fusions suffered breakdowns, yet the Focus figure was only four per cent, the Mondeo five per cent and the Fiesta six per cent.
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"Which" reliability report - cheddar
Chedder's summary is a bit misleading.


I stand by it, I said a few anomalies, not a summary.

P.S: Cheddar, an "a" before the "r".
"Which" reliability report - Stuartli
Very sorry, are you going to gorge my eyes out...:-)
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What\'s for you won\'t pass you by
"Which" reliability report - cheddar
It's funny, i've got a VW that I think is excellent,
and a Ford that I think is a bit average, and
I subscribe to Which, and they come out with a report
like this.
Do these reports mean anything at all?


They mean that there is an exception to every rule ;-)
"Which" reliability report - drbe
>> It's funny, i've got a VW that I think is
excellent,
>> and a Ford that I think is a bit average,
and
>> I subscribe to Which, and they come out with a
report
>> like this.
>>
>> Do these reports mean anything at all?
>>
They mean that there is an exception to every rule ;-)


I suggest that what it means is that our personal experience with 1 car is not statistically valid. The combined experience of 4,000 plus drivers is statistically valid.

I mean, good Lord, some people - some people, yes, even on this forum, think that French cars are reliable and hold their value, tic.
"Which" reliability report - Stuartli
>>I mean, good Lord, some people - some people, yes, even on this forum, think that French cars are reliable and hold their value, tic.>>

There are even some who fantasise that VWs are unreliable and are mostly parked at the side of the road, accompanied by an RAC, AA or Green Flag van and patrol man....:-)
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What\'s for you won\'t pass you by
"Which" reliability report - machika
How significant is a 10 point difference in a 1000 point rating?
"Which" reliability report - wantone
after reading some of their product reports i wouldnt trust a thing which say.working for a breakdown firm you hear people moan about the slightest thing and some not complain when their bumper falls off.and tose that fantasize about vw's breaking down are going to be very dissapointed,far better to dream about the mondeo.after all every man and his dog has one so theirs plenty to dream about
"Which" reliability report - Stuartli
Eh?
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What\'s for you won\'t pass you by
"Which" reliability report - machika
>>I mean, good Lord, some people - some people, yes, even
on this forum, think that French cars are reliable and hold
their value, tic.>>


In the JD Power survey carried out in France, both Peugeot and Renault are above the industry average, whilst Citroen are only just below it. This makes them unreliable cars?

As far as not holding their value is concerned, this doesn't bother me at all, as it means they are cheap to buy.
"Which" reliability report - Stuartli
>>both Peugeot and Renault are above the industry average>>

Might be worth reading the second paragraph of my 23:08 link from last night...:-)

>>as it means they are cheap to buy>>

Exactly my best mate's view on nearly new Mondeos - he loves 'em and in March got two one-year-old 2-litre Ghia(?) Zetecs listed at £8,999 each, some £1,000 less than anywhere else, plus PX for two Y-registered Mondeo 1.8 LXs (the other is for his business partner).

In the mid-nineties I let him drive a 2.5-litre Mondeo I had on test and he was hooked from that moment on.
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What\'s for you won\'t pass you by
"Which" reliability report - machika
>>both Peugeot and Renault are above the industry average>>
Might be worth reading the second paragraph of my 23:08 link
from last night...:-)


Yes, I cans see that it includes the Peugeot 406, which I had always thought had a bad reputation in the UK.
"Which" reliability report - machika
So you think these surveys give accurate information? In that case the Which report makes interesting reading compared with the JD Power French survey. Both Audi, Mercedes Benz, Volvo and Peugeot are in the top ten in the JD Power survey but are rated poor in the Which survey, whilst Kia and Suzuki are bottom and second from bottom in the JD survey but rated good/excellent in the Which survey. Also Hyundai is rated 6th from bottom in the JD survey but rated excellent in the Which survey.

So which results do you want to believe?
"Which" reliability report - carl_a
So you think these surveys give accurate information? In that
case the Which report makes interesting reading compared with the JD
Power French survey. Both Audi, Mercedes Benz, Volvo and Peugeot
are in the top ten in the JD Power survey but
are rated poor in the Which survey, whilst Kia and Suzuki
are bottom and second from bottom in the JD survey but
rated good/excellent in the Which survey. Also Hyundai is rated
6th from bottom in the JD survey but rated excellent in
the Which survey.
So which results do you want to believe?


I believe all the surveys, they use different ways to collect results and a slightly different age of cars.

The surveys can only go on the data they have, they don't invent things. The general trend is that Toyota are usually top with Honda and Mazda and occasionally Hyundai/Kia get a good rating becuase they have tranformed themselves with the latest models. If you look at the UK JD Power, KIA had the Best 4x4 (7th Overall) and the worst of all with an old model so thats why sometimes they get a good mark or a really bad one.

There is no getting away from the fact that all these surveys can't be wrong and the French/Italian manufacturers are normally towards the bottom.
"Which" reliability report - machika
So to get completely opposite results means they are both right? I have been reading comment after on comment, on this site, that the quality of the German manufacturers cars is now indifferent/poor and yet in the French survey they are in the top ten.
"Which" reliability report - J Bonington Jagworth
How many Porsches in the sample, I wonder?

I'm afraid I've never taken Which too seriously since they started their 'six chances to win our sweepstake' promotions, which was precisely the sort of marketing they used to grumble about. I'm sure they're still useful for things that aren't widely reviewed, like washing machines, but it's not too difficult to find detailed and knowledgeable opinions on almost any car - here, for instance!
"Which" reliability report - cheddar
I agree that the Which report approach is more relevant to appliances than cars however this survey is readers opinions, not Which's own.
"Which" reliability report - tyro
I am inclined to believe BOTH the "Which?" results AND the JD Power results.

No-one seems to have pointed out that 'Which?' is looking at reliability, and JDPower are looking at owner satisfaction - two slightly different things. JDPower do put a heavy weigh on reliability, but they look at other things as well. There is no reason why a car should not do quite well in a Which survey and poorly in JDPower - and vice versa.

I would, however, like to know a little bit more about the methodology of both surveys. They don't tell you a huge amount about their raw data, and how they come up with their final figures - so we have to take the final results on trust to some extent.
"Which" reliability report - Stuartli
Don't forget that there's more to come from the consumer magazine on the subject - the current issue is only a taster.
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What\'s for you won\'t pass you by
"Which" reliability report - AlanGowdy
If find it a pity that the age-old British 'disease' of snobbery is alive and well and afflicting so many car buyers. I'm no great fan of Hyundai products but I empathise with their slogan "A car first, a badge second". Buy a car for the overall package, don't let that little badge on the bootlid dictate your choice.
"Which" reliability report - Stuartli
>>don't let that little badge on the bootlid dictate your choice.>>

As many Skoda owners will be proud to confirm....
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What\'s for you won\'t pass you by
"Which" reliability report - AlastairW
I would, however, like to know a little bit more about
the methodology of both surveys. They don't tell you a
huge amount about their raw data, and how they come up
with their final figures - so we have to take the
final results on trust to some extent.


I can tell you a little about how Which do it, as I was surveyed by them a few years ago. They sent me a lenghthy, repetitive questionnaire, which took a fair while to complete. I assume they then used statistical analysis to produce their results. The odd thing is I havnt seen a questionnaire since, even though I am still a member and years have passed.
JD Power get their data by asking for volunteers with cars of a certain age, though in some countries the equivalent of the DVLA help them contact owners (i think)
"Which" reliability report - J Bonington Jagworth
"this survey is readers opinions"

Which is precisely the problem, IMHO. One owner will regard a blown bulb as a bad sign, while another won't bat an eyelid until a con-rod appears through the side of the engine, so it's all a bit subjective.

In any case, we've all had vehicles that bucked the trend (I've had a troublesome VW and three French cars that gave excellent service) but I'd trust HJ's advice a lot further than Which's.

BTW, I'd place some faith in Toyota on the basis that they seem to make most of the vehicles you see in the world's real troublespots. Either that, or they've got a killer product-placement deal with all the news agencies...
"Which" reliability report - Stuartli
>>I'd place some faith in Toyota on the basis>>

Such as Aussies deep in the bush or Africans equally deep somewhere millions of miles from anywhere...:-)
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What\'s for you won\'t pass you by
"Which" reliability report - cheddar
"this survey is readers opinions"
Which is precisely the problem, IMHO. One owner will regard a
blown bulb as a bad sign, while another won't bat an
eyelid until a con-rod appears through the side of the engine,
so it's all a bit subjective.


To a degree yes though clearly the problems reported are weighted to account for the bulb/conrod scenario.
In any case, we've all had vehicles that bucked the trend
(I've had a troublesome VW and three French cars that gave
excellent service)


Likewise the wife's Clio has been great.
BTW, I'd place some faith in Toyota on the basis that
they seem to make most of the vehicles you see in
the world's real troublespots. Either that, or they've got a killer product-placement deal with all the news agencies...


Not too many native Eritrean's will subscribe to Which!
"Which" reliability report - Villaman
I've always thought that the best judge of reliability is your local independent garage mechanic. Mine always says buy Japanese.
Surely he must know what he's talking about?
"Which" reliability report - just a bloke
I've always thought that the best judge of reliability is your
local independent garage mechanic. Mine always says buy Japanese.
Surely he must know what he's talking about?


Or perhaps he knows something you don't... is he driving a mercedes?

;) JaB
"Which" reliability report - Villaman
He's got a Mazda 323.
May be reliable, but wouldn't you rather have a Focus for looks/image etc?
"Which" reliability report - mountainkat
No not really - too common, always makes me laugh the obsession many Brits have with "image" when it comes to cars, why care what anyone else thinks ??
No-one else in Europe cares which is another reason us Brits still pay more for what we bizarrely call "premium hatchbacks" -BMW 1 series, not a bad car but stupid money, take the BMW badge from the car & they wouldn't have sold one for the price they are asking.

If you own a Merc in Germany you're more likely a taxi-driver, every taxi I've used there has always been one !!

We'd all be better off if we stopped trying to impress everyone else - "my cars better than yours", who cares !!!
"Which" reliability report - just a bloke
He's got a Mazda 323.
May be reliable, but wouldn't you rather have a Focus for
looks/image etc?


Er... I wouldn't willingly drive a mazda or any kind of ford I'm afraid. I'm sure they're fine cars just not to my taste.

Cut me in half it says 'Alfa'

That said I did have a mazda 323F for a little while as a company car, the one with the pop-up headlights and it did what it said on the tin but was a long way from making want to drive places.

;)JaB

"Which" reliability report - machika
He's got a Mazda 323.
May be reliable, but wouldn't you rather have a Focus for
looks/image etc?


Looks are a matter of opinion. However, I would imagine that most people would think that the new Focus wins no prizes in that respect. To me, the old Focus looked fine from some angles but I was never taken with its appearance from the rear.

As far as image is concerned, that matters not one jot to me, but exactly what image does a Focus conjure up?
"Which" reliability report - cheddar
As far as image is concerned, that matters not one jot
to me, but exactly what image does a Focus conjure up?


Forgive me if it was a rhetorical question though seeing as you ask, fun to drive, well made, reliable and cheap to run, all most people want from a car.
"Which" reliability report - machika
>> As far as image is concerned, that matters not one
jot
>> to me, but exactly what image does a Focus conjure
up?
>>
Forgive me if it was a rhetorical question though seeing as
you ask, fun to drive, well made, reliable and cheap to
run, all most people want from a car.

>>

So why wouldn't a Mazda fit that image (along with a lot of other cars)? I think the 'image' referred to is something else altogether, probably more to do with so called 'street cred'.
"Which" reliability report - J Bonington Jagworth
He's got a Mazda 323.
May be reliable, but wouldn't you rather have a Focus for looks/image etc?


No. We'll stick with our 323, thanks. Ours is the old pop-up headlight version, one of the prettiest small 5-door cars made, IMHO. It also has the pre-cat 1.8 engine with 140 horses, and is an absolute hoot to drive. I wouldn't mind an RX-8 though...
"Which" reliability report - Mazda Owner
I own a Mazda 323, but despite breakdown-free for 4 years, there are many minor problems that Mazda refuse to fix. The most obvious is a hissing power steering system that they once acknowledged was a problem but has since changed their stance saying it's a characteristic. That's strange since a friend's 323 (same year) doesn't have the proplem.

Essentially, I wouldn't touch another Mazda with a very long barge pole - their aftersales service is just appalling. Can't you tell it's influenced by Ford?

Well, you know what Gerald Ratner said about his merchandise many years ago....well you can say the same about Mazda!

"Which" reliability report - Stuartli
>>Mine always says buy Japanese>>

Sounds like he's trying to do himself out of a job or just about to retire...:-)
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"Which" reliability report - chris_w
JD Power sent me a survey a week after I had my brand new car delivered - what kind of info can they expect from me after a week's ownership!!

This whole French is crap, Ford is great argument is dull. Everyone has their opinion, if people feel strongly about soemthing, allow them to recommend it and put your alternative suggestion forward. I think we've covered this ground in enough detail in enough treads.

Mods, can we set up a poll to see what brand people would recommend? Not to settle the argument, just to see what this forum's views of the different brands are.
"Which" reliability report - Xileno {P}
But it would be biased because I don't think we get many women on here so their views would not be included. Also it's easy to recommend cars, but I've not had many makes. So I wouldn't recommend a Lexus or BMW, not because they are poor (they clearly aren't) but simply because I've never owned one.
"Which" reliability report - Roberson
This whole French is crap, Ford is great argument is dull.
Everyone has their opinion, if people feel strongly about soemthing, allow
them to recommend it and put your alternative suggestion forward. I
think we've covered this ground in enough detail in enough treads.


Here here. I don't like Fords much myself, in the same way some don't like the French manufacturers, but I don't go around shouting it (too often).
Mods, can we set up a poll to see what brand
people would recommend? Not to settle the argument, just to see
what this forum's views of the different brands are.


Well I think you almost guessed the result in your second sentence! The answer will most probably be Ford (well, the Mondeo Tdci seems to answer all motoring questions anyway ;-))
"Which" reliability report - machika
I haven't said I don't like Fords.
"Which" reliability report - cheddar
Well I have a Ford, it has not been entirely problem free though fine over 93k miles and it is great to drive. I would probably class Ford as Good rather than Excellent on the basis of my experience (though it would certainly be Excellent if the driving experience came into it*).

Wife has a Clio, again not entirely problem free though again I would class it as Good (rather than Poor) based on our experience.

So I am certianly not an advocate of Ford is great French is rubbish or what ever was said a few posts ago.

*One factor that is not accounted for in the Which survey is driver satisfaction, how good it is to drive when it is working well irrespective of Breakdowns/Faults/Niggles, I must say I reckon Ford would do pretty well in that regard as well.
"Which" reliability report - quizman
It is not the cars reliability that is the problem, it is the useless main dealers, who quite frankly my dears don't give a damn.
"Which" reliability report - mountainkat
don't think you can just single Ford dealers out - most are pretty useless these days. Think the problem is that as cars have become more technology based the "technicians" knowledge is also now limited to technology so if anything mechanical goes wrong with cars & the testing computer doesn't highlight it then they're stuffed -- & so usually are we !!