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In my experience they're pretty good in dealing with problems. I had Dart Charge account ever since they moved to the camera system but it was initially suspended and then closed after the pandemic as we didn't use it for 12months.
I twigged that there was no payment after using the QE2 bridge in 2022 but was late paying and got a PCN which was cancelled with the usual 'don't do it again knuckle wrap'.
I'd contact them ASAP and see if they will accept it's a mix up and resolve it informally. If you need to go 'all the way' with an appeal the Tribunal is very good and fair.
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