Hi

I am hoping that someone can point me in the right direction.

I was unfortunate to have two cars crash into my van on two separate occasions in 2022 which I was not at fault.

I accepted Admirals offer of conducting the repairs and hire van.

This took nearly a year for this to happen. I was told that I would be given a van like for like, but instead was given a small van and when my van was returned after 2 months, I found that the garage had caused further damage to the van.

I contacted Admiral who have been a nightmare to deal with and was not given much option but to return it to the garage that had conducted the repair. I had told them that I did not have any faith in them and wanted to use a different garage.

I contacted my own insurance company but as I had accepted Admirals offer there was little they could do, and I did not take out legal cover.

I also contacted the Financial Ombudsman to be told that because I was not a customer of Admiral they could not help.

I passed the case onto the Law Clinic in November 2022 but have had word back from them saying-

Our course of action was therefore to contact Admiral on your behalf in the hopes that they would be willing

to help resolve the issue. We asked primarily for Admiral to accept liability for the damage to your vehicle and cover the costs for repairs. We also detailed the loss of earnings that you have suffered since this incident. However, again as highlighted in our initial advice, it was difficult to quantify any loss suffered due to you being self-employed.

Unfortunately, despite numerous phone calls and letters over the past year, Admiral have failed to engage in any of our correspondence. We understand that this is a very disappointing outcome for you considering the amount of time that the incident has involved for you.

Further Steps

After speaking with our supervisor, we feel that we have exhausted all options within our capacity to try and resolve your case. As noted above, the only other option to recover losses would be to raise an action in court, but this is not a route we recommend. If you were to choose this option, as previously advised, we unfortunately would not be able to represent you as the amounts involved in the claim would require a solicitor.

I am lost into what to do now.