Thanks - have tried this, it's saying that there is a problem with the recall service, and to speak directly with the dealership.

It's now been a week back with the dealer, and i've still been not told what the issue was despite a few chases.

A pretty unsatisfactory ongoing situation.

The broker has provided a number of updates, essentially just forwarding emails that the dealers is sending, providing various updates on timescales for the repair. Latest email is now saying a repair is scheduled for w/c 20th May, having previously said it was going to fixed and ready for delivery last week.

I've been provided with a screenshot referencing a recall, but having spoken with 4 different people now at the broker, it turns out that the issue is with the battery (it is mild hybrid).

The broker's sale team are not providing any alternative solution and directing to the website for their latest stock / offers.

The leasing company are not involved until the delivery made, and at this point they take ownership of the car, so they don't have any details and not much interest in the delays.

I seem to have no option other than to sit and wait, and hope that the car will be delivered as promised in end of May, or cancel the order and try my luck elsewhere. Had the deal not been a pretty good one in lease terms, I would have cancelled this order a long time ago.

As a further update, absolutely no further attempts to provide any resolution or assistance.

Have emailed directly some of the directors within the business, and no response.

This is Nationwide Vehicle Leasing as the broker if of any interest to anyone.

All very disappointing really. They have given me a name and number for someone at Stellantis to speak with next week.

I'm now thinking of going back to Plan A, and buying a second hand SUV (an estate is not permitted by the powers that be)... all very annoying really.

Oh interesting, thanks. I assume a different broker?

I have spoken with someone from Stellantis today, he said that they're likely needing to check both the normal and the MHEV battery, as there are recalls currently on both. His assumption was that they are going to be replacing the MHEV battery, hence waiting on the delivery of a new battery and this date was TBC, but it sounded like guesswork. It sounded like he was working off fairly limited information as he only had the information from the processing centre. Your date of Friday 17th May, aligns loosely with the 20th May I was told as anticipated week for resolving the issue, but not sure what that's based on. If they have thousands of cars they need to test......

Any news on timescales your end Pepe?

My broker has basically given up proving any updates saying it's all up to Stellantis who arent providing any further info.