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Makers warranty obligations - Andrew-T

Today's Times tells me that Ha1fords have done research connected with the need to use dealer servicing during a warranty, saying that the law states otherwise, and that independent garages offer an equal service much more cheaply - about 80% less in the case of a Nissan exhaust, one of their examples. We all know this on here, plus the fact that Ha1fords are clearly not disinterested. No harm in spreading the message though. They claim that a large minority of owners believe the obligation continues after expiry, which I am not sure about ...

Makers warranty obligations - badbusdriver

Yes, there is no doubt that the law allows any (VAT registered?) garage to service a car within its warranty period as long as genuine parts, and the manufacturers recommendations re service intervals and whatnot, are used. But it does seem the those manufacturers can and will find the means to worm out of their obligations, citing things were done wrong by the garage. I suspect one of the main reasons they can get away with this is that most buyers have neither time nor resources to challenge this when faced with an entire legal team?.

Also fair to say that the complexity of cars these days is such that it probably isn't wise to let anyone other than a mechanic properly familiar with the car to work on it.

Makers warranty obligations - RT

It needs to be remembered that warranties backed by the manufacturer are less generous than provisions of the Consumer Rights Act 2015 for which the seller is liable, not the manufacturer - so a whole stack of technical issues are dealt with under goodwill - which gives an issue if the vehicle is serviced outside the franchised dealer system in that goodwill won't be forthcoming - so in some cases the owner will be forced to sue the original selling dealer under CRA 2015 rather than get the benefit of manufacturers' goodwill.

Many cars only need two services under a 3-year warranty, the first at 1-year old and the 2nd at 2-years old - some only need one service during that period - the savings by going to an independent workshop for one or two services are so minor compared with the cost of a brand new car and the potential cost of an otherwise warranty repair.

From a personal point of view, I'd stick with franchised servicing even for brands like Hyunda/Kia with long warranties.

As Dirty Harry says "Do you feel lucky, punk?"

PS - Comparing exhaust prices is silly - when was the last time anyone needed on during the warranty period - indeed when was the last time anyone needed one outside the warranty period - modern emission rules and better materials means that exhausts usually outlive the rest of the car.

Edited by RT on 15/01/2024 at 15:51

Makers warranty obligations - Andrew-T

Also fair to say that the complexity of cars these days is such that it probably isn't wise to let anyone other than a mechanic properly familiar with the car to work on it.

Agreed - but one does hear tales of dealership mechanics apparently being unfamiliar ...

Makers warranty obligations - Orb>>

There is no obligation to carry on with franchised dealer servicing before or after the expiry of warranty, Tales from the Kia Hyundai forums tell of problems getting warranty work done where detailes invouces with part numbers and fluid specifications are not provided.

Is it worth risking your £25000 or more car warranty to save a fraction of the value for a service.?

Not for me.

Makers warranty obligations - gordonbennet

I'm with you Orb, whilst under warranty and for the year or maybe two afterwards (depending on whether the car maker has faith in their own product and likely to stand by it) just pay the dealer to safeguard warranty and goodwill, after that do what you like.

Makers warranty obligations - elekie&a/c doctor
It’s all very well saving a few bob by having your car serviced outside the dealer network, but the likes of Hal frauds etc , can’t do any software updates applicable to your vehicle.
Makers warranty obligations - daveyjp

Its also more nuanced than the report, If finance is attached to the vehicle especially a PCP contract it can be a condition that it must be main dealer serviced.

If you intend keeping the car no problem, if you intend handing back expect a charge for loss of value.

Makers warranty obligations - Terry W

I'm with the majority here - definitely get it dealer serviced during the warranty period and possibly one or two years after.

They then have no get out for any warranty claim. The cost to the owner may be £50-100 per service every one or two years. The cost of a significant failure could easily run to four figures.

Makers warranty obligations - John F
....... can’t do any software updates applicable to your vehicle

I am puzzled by this phrase. What exactly might need 'updating' that would not be available on a modern cellphone?

Makers warranty obligations - De Sisti
....... can’t do any software updates applicable to your vehicle

I am puzzled by this phrase. What exactly might need 'updating' that would not be available on a modern cellphone?

Perhaps something relating to the engine's ECU?

Makers warranty obligations - Adampr
....... can’t do any software updates applicable to your vehicle

I am puzzled by this phrase. What exactly might need 'updating' that would not be available on a modern cellphone?

When I last took my Skoda in for a service at my local Seat dealer, I asked if they could check the software had all been updated to eliminate the VAG 1.5tsi kangarooing issue. The answer was no. Although the hardware is exactly the same, Seat and Skoda systems are not compatible and they would need to buy an additional licence to run the Skoda system.kn their hardware.

Makers warranty obligations - Steveieb

I too am with you ORB.

Hearing about a warranty claim refused on a Korean car because the service was late , even though it was delayed because the dealer was closed during lockdown , and resulted in the owner paying 6.5 k for a replacement engine , it makes sense not to swerve one iota from the terms and conditions.

Makers warranty obligations - bathtub tom

I had the headlamps replaced FOC on a car during a routine service whilst under warranty. A known fault caused the reflectors to melt! I suspect this wouldn't have been picked up outside the dealer network. It wasn't a recall. I hate to think what a complete front light unit would've cost.