I bought a 18 months old Land Rover Discovery Sport in May 2017 from a Land Rover garage. It had around 27000 miles on the clock at the time of purchase. The car has been serviced regularly at Land Rover garages as per service guidance. The last service was in July 2020 (at 72 months service) which has not identified any problems. The next service was due at 96 months (which would have been July 2022). I have taken extended warranty until 31/05/2021, at which point, I have not renewed this.
We drove it to France in August 2021 and while in France it showed an error message, “incorrect diesel exhaust fluid quality detected". We took it to Land Rover Garage in Agen, France and they have sorted this out. They have not indicated any engine faults at this time.
A few days after this, we started driving back to UK on 27/08/2021 and almost close to Euro tunnel, we suddenly got a message, “Engine oil critically low”. We have topped up 1.5 litre engine oil at this point as per the recommendation from the manufacturer’s manual. But the message did not disappear and the car went into ‘Restricted performance mode’ whilst entering Euro tunnel. We called the recovery services in France, who advised to book a job with RAC in UK. We have booked a job with UK RAC and they picked up the car on exiting the Euro tunnel in UK. On the advice of the RAC Recovery Technician it was towed to a reputable garage local to us. This garage has investigated and has advised that there was an issue with the timing chain. On the day they were moving the car to start repairing the timing chain issue, the engine failed. At this point, they have advised me to take the car to the Land Rower dealership. The dealership has quoted just over £11,000 for Engine replacement.
The Dealership has contacted the JLR to enquire if they would cover any costs. After a few weeks of to and fro and multiple questions, today, the Dealership has emailed us saying- “JLR will not be looking to contribute towards the repair. I believe this is due to lack of evidence as we cannot provide the oil filter from your vehicle, as this was missing from your car upon arrival”. The dealership has now given a new quote with £9300.
We do not know how or where the oil filter went missing- as we drove the vehicle out of Euro tunnel before handing over to RAC, which means, the oil filter was intact at that time. The garage did not say anything about a missing oil filter, when they moved the car to the Dealership.
Considering the above, please can you advice what are our options?
is there a possibility to get the JLR or the Garage to bear the costs- as it was a sudden engine failure, despite good service history- and the JLR is refusing to bear any costs due to 'missing oil filter' which is a mystery to us!
What are our legal options?
Thank you
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