Neighbours daughter is a Key worker whose last car went a few weeks ago to old banger heaven, and had ordered herself a new golf, which was on its way, then at the dealership, but can't be delivered.

VW have supplied a pre reg nearly new till she can get her new car.

Well done VW.

(there, I never thought i would say that!)

VW or the supplying deailer?

I just ask as many people will say I tool my car to Toyota, Mercedes ect when they mean the main dealership.

Either way good on whoever did it.

Edited by dan86 on 05/04/2020 at 21:46

Yes, it probably was the supplying dealer - but some things have to be authorised by the manufacturer. But a good result anyway. Manufacturers and dealers both need to look long-term: a decision in favour of a customer, quite often at little expense, generates goodwill which can easily spread to customers' friends and acquaintances.

If you're a supplier, it's worth imagining that your customer is a member of, say, a Rotary club, or a W.I., or a sports team. Word soon gets around about conspicuously good or bad service.

I'm struggling to see how Sulphur Man's post fits the title of the thread.

Edited by Avant on 06/04/2020 at 18:16