I'm praying someone will help me here as I am literally hitting my head against a brick wall with Auxillis. When preforming a emergency stop at a roundabout as I had been cut up by another driver. I was hit from behind, low impact, crushed my bumper/damaged light.

Stopped, talked with chap, avoided giving me his details as we agreed what I though was to pay each others repairs (which seems ridicules I know, but I was in shock from the accident and wasn't thinking straight. Turns out he though I was to blame and was demanding I fix his car as well as my own. Went through insurance Admiral, said I was not making a claim but in case the third party tried to claim off me I had dash cam evidence he went into me and I had a reason to stop. Admiral persuaded me to put a claim in saying third party insurance is completely liable. Previously taken car to garage and descused repairs coming in at £350. with bumper from Vauxhall salvage centre.

I agreed, passed straight over to Auxillis. They suggested the garage my car should go to, A.W.repairs. Car taken to Derby I live in Nottingham. Car declared a cat N insurance write off saying price would be £2,658. to repair (vauxhall astra 2008, auto, 54,000 miles. )

Contacted by Acorn Salvage within the same day as written off. Demanded to get my car back as I did not agree he was a write off, they threatened to take hire car away (Auxillis).

Stalemate for a few weeks as I had my dads cancer treatment to take him to and that was priority.

Agreed to write my car off eventually as stress of trying to get him back was too much. But did not agree to price offered £2,238. Stalemate again as Auxillis argued that the price came from an independent engineers report and as such couldn't possibly ask them to revise it. Asked for a SAR as to how my case was being handled and also freedom of information request asking for prof of impartiality from company that valued my car. But agreed to amount offered as I am in dire need of my own car and am very much aware that the hire car is on credit. ( the hire car might I add is a Hyundai ionic 2018, I was not happy when they dropped it off as I had stated a number of times nothing bigger then an Vauxhall astra. I am on a very small income and some disability benefits I would not of my own volition sought out a car that new and big to rent out!!!!!

I sold my car as a end of life to copart scrappage through acorn assessors. Have received a cheque for £300 odd but that has been it so far. Auxillis said that its up to the third parties insurer to agree and that could take months. So now I am at a loss and feel completely screwed over. I sold my car for pittance on the agreement of a largerer amount from Auxillis now which they are saying I may or may not get it. I can not keep the hire car for much longer it has already been 7 weeks!!

Also Auxillis keep saying that they can't view my car cam footage I've sent them in email and in data disc form sent to there address. Everyone else I've sent it to including the police have been able to view it with no problem?

Edited by Cheryl White on 15/11/2018 at 11:44