If you can't trace or get any joy from the lorry owner, don't bother with the screen people who spend £££ on advertising.

If you ask locally about, workshops, mechanics, car sales lot, there will be a handy one man and his dog screen fitter who will be able to re-glaze you for a surprisingly reasonable sum.

Must have been shocker i can still recall the toughened windscreen that have blown in on me from years ago.

Middle tyre on a three axle loaded trailer presumably, lot of air in a super single when it exits quickly, and yes they do have a reputation as being the one that blows, there are various theories why, despite getting the easiest life of the three axles, but weight isn't one of the reasons because on modern air sprung trailers the weights imposed on the three axles are almost identical, usually within 100kgs on 8 tons gross axles.

If it was the company i work for, i would have reported this and they would already have been on the phone to you to sort the problem out ( i could give an example of how they behaved even when not at fault), and hopefully the company involved will be of a similar disposition.

I suggest you contact the depot or transport manager at the home depot of the lorry involved, i doubt you will find any but if you find resistance write to the managing director or preferably the chairman of the company at head office, this isn't some fly by night operator because self insuring requires serious funding and a good reputation.

Nasty experience for you though and i'm pleased the lorry drivers lived up to the old knights of the road reputation, which has sadly taken a battering in recent times.

Edited by gordonbennet on 02/10/2018 at 12:55

So the haulier is presumably hoping to get away with just paying you the £75 excess ? or have i misread this and are expecting a damage claim as such from your insurer? which strikes me as odd and likely to be much more costly than simply getting the job put right for you, they must have a regular screen fitting company (being big enough to self insure), my lot have, a phone call to the screen people and your job should have been fixed by now, the bill going directly to them.

I'm a little surprised that the haulier (who must have spoken to their driver and now know the nitty gritty) hasn't been more forthcoming, some others would have made a huge song and dance in these circumstances contacting accident management bods etc with a view to compo for the shock plus credit hire car all the usual cobblers.

Hope the insurer comes through, i wonder if they can't see any juicy referall fees in this, bill from glass company for what £220 to pass on at no profit? no credit hire car kerching no compo kerching no large commissions...and that is why i would have expected the haulier to be very glad the other party, you, only wanted new windows supplied and fitted and back on the road and would have got their act together immediately.

Edited by gordonbennet on 07/10/2018 at 13:21