I agree, but I must understand his position.
People walk in a LR, Mercedes, BMW or Audi dealership and ask for the biggest vehicle they can buy to impress the neighbors or the other mums at the school run. When they notice that such behemoth needs at least a V6 petrol for decent pace and refinement, they choose the diesel, because they are too clever and truly believe that they'll save money.
So... when they have to change oil 3, 4, or even more times per year, or eventually had a engine fail, the so clever choice for a diesel doesn't look likely.
Then they decide to ask HJ, expecting his support to fight back the dealer/manufacturer.
At every occasion when my partner visits the Mercedes dealer, it's so much BS said by them, and even being ridiculous, guess who someone loyal to the brand listens? Correct, the salesman who advise a flashy AMG low profile for a long commuter driver, who insists that a vibrating noise from the dashboard when the air con is on is "characteristic of that model", and so go on. As it isn't my money, I try my best to don't laugh.
Sorry, but no sympathy. I just bought a diesel, drive 12k miles per year, but no shorter than 10-12 miles per trip. Let all regens complete, allow the increased rev (when starting the engine) to complete (Mazda feature in 2.2D CX-5), spend extra on Vpower diesel, and check the oil every week. Previously driving a 1.8TSI Leon, the requirements were minimal, but choices. Live with them.
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