I plan to also check:
- the service book and make sure its been stamped for the recent service
DO NOT let motorpoint service it. Your warranty will be invalid. Get a discount and get it serviced by hyundai.
Repeat as above!
As above!. Regardless of what Motorpoint tell you, Hyundai will not honour the warranty unless all servicing has been done by a Hyundai dealer. Walk away otherwise, as that 5 year warranty will be worth diddly squat!.
In addition, being an ex hire car, feel out the condition of the clutch very carefully for the ravages of unsympathetic driver’s, also check the alloy wheels for kerbing damage.
Edited by badbusdriver on 05/07/2018 at 21:49
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Regardless of what Motorpoint tell you, Hyundai will not honour the warranty unless all servicing has been done by a Hyundai dealer. Walk away otherwise, as that 5 year warranty will be worth diddly squat!.
This is incorrect.
From Hyundai site:
Will I have to get my car serviced at a Hyundai Dealer?
No, servicing can be carried out by a non-Hyundai Dealership. However, the warranty conditions are that you have your car serviced and repaired to the required schedules and standards set by Hyundai Motor UK Ltd, and parts of an equivalent quality must be used.
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Regardless of what Motorpoint tell you, Hyundai will not honour the warranty unless all servicing has been done by a Hyundai dealer. Walk away otherwise, as that 5 year warranty will be worth diddly squat!.
This is incorrect.
From Hyundai site:
Will I have to get my car serviced at a Hyundai Dealer?
No, servicing can be carried out by a non-Hyundai Dealership. However, the warranty conditions are that you have your car serviced and repaired to the required schedules and standards set by Hyundai Motor UK Ltd, and parts of an equivalent quality must be used.
I have not looked into this, but in every post where the warranty on a Hyundai (i think Kia too) has came up, SLO (our resident ex motor trader) always stresses that the warranty is only valid if carried out by a dealer. I can't imagine the 1st service would cost very much, so i'd err on the side of caution and get it done by a dealer.
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Manufacturers will wriggle out of warranty claims via terms in the small print which require you to have the servicing done in exact accordance with Hyundai’s schedule and they will expect you to use manufacturer parts. It is pretty much impossible to prove that your servicing garage has followed their schedule to the letter and they also won’t have access to the manufacturers technical bulletins or software updates.
I’m quite friendly with several local dealers (after years of buying stock from most of them) and can assure any doubters that they routinely reject warranty claims if said car has not been dealer maintained. To be fair it’s rare Hyundai’s or Kia’s go wrong these days but it does happen. If you buy without a full dealer service history then do so knowing that you have lost the warranty and alter your valuation accordingly. For example, if a dealer near by has an approved used example that’s only a little dearer after negotiation then it is the better option.
If Motorpoint have serviced it and still insist the warranty is valid (it isn’t) then they must provide a letter on headed paper stating that they will honour any claim themselves if the local dealer rejects it. This needs to be signed by the dealer principal or manager. I still wouldn’t have 100% faith with this though so the car would have to be genuinely dirt cheap.
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Make sure the Hyundai warranty is valid, I can't see why it wouldn't be but best be safe...ask Hyundai not Motorpoint! Go round the bodywork very carefully, forget their service as the previous poster said. Should be a safe buy if the hyundai warranty is OK. Good luck.
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I echo the above thoughts on servicing, Hyundai have a good warranty so keep it rock solid.
Check for full book pack (possible radio or key codes) and locking wheel nut key, have a good look underneath for any damage, especially front and rear valances, check all the tyres are the same with expected wear for their position, make sure all the alloys are identical, should be just just check, easier to sort any problems out before they have your money, oh and if you do discover any issues get them sorted before paying becuase you can shift from being the most important person in the world to a nuisance in quite a short space of time...this is casting no stones at the dealer you are buying from just a general observation.
Edited by gordonbennet on 05/07/2018 at 22:15
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(Nearly) all good advice. I bought my current Pug 9½ years ago, ex-rental, and it has given me absolutely no trouble since. BUT it came from a Pug dealer, who serviced it before I took delivery, an important point. While it was in warranty my local indy serviced it, checking with Peugeot about materials first.
It's very unlikely that you will need to call on the warranty, but if the small chance of a big bill worries you, better take no risks.
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If Motorpoint have already serviced it and stamped the service book is this likely to cause issues with the warranty even if I was to get Hyundai to also service it within the next few months (off the back of these comments)?
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If Motorpoint have already serviced it and stamped the service book is this likely to cause issues with the warranty even if I was to get Hyundai to also service it within the next few months (off the back of these comments)?
Yes. You can have it serviced elsewhere, but you will have to prove it was done to Hyundai’s standards. It is safer, far far safer, to not let Motorpoint service it. Chances are they will not use approved parts, they’ll save a few pence and cut corners. And even if they don’t, how can you prove it was done properly? I would not touch the car if Motorpoint have serviced it.
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If Motorpoint have already serviced it and stamped the service book is this likely to cause issues with the warranty even if I was to get Hyundai to also service it within the next few months (off the back of these comments)?
I would suggest that at 9 months and only 4K on the clock, any garage or dealer would say that no servicing is due. What does the car handbook say? I would be tempted not to ask MotorPoint for a service (they might not bother anyway) and get that done when it falls due. Problem solved?
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Everyone is telling you not to let Motorpoint service it. I agree. Regardless of what Doc has found on the Hyundai website, there will be zero goodwill at Hyundai dealers if anything does go wrong within the warranty period, and they will be able to say "Nope, warranty conditions not met"
As for Andrew-T's comment above, I would guess that a service is due at 12 months or x miles, whichever comes first.
Edited by 72 dudes on 06/07/2018 at 01:13
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I believe it's due a service every 10k miles or 12 months, so due 1st service within the next 3 months. Apparently this changed around September 17 as it was maybe less stringent in terms of service requirements for the same model before this time (possibly every 2 years or 10k for these)
OK so I get the service thing. Avoid MP's and stick with Hyundai.
In terms of other things for me to check. Do most people agree that it's still worth paying for an RAC or AA inspection before buying? Even giving the protection I should have by paying via credit card and the Hyundai warranty, plus the fact its so new and low mileage.
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Last year I bought a 1 series (long story) from Motor Depot.
It was 10minths old, they were adamant they wanted to service it.
But I insisted I wanted a full BMW service.
I argued it wasn’t due yet as was long life service.
So they gave me £100 off the car instead.
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If they have not yet serviced it, tell them not to and ask for £50 or £100 off.
If they have serviced it and stamped up the book, get a duplicate service book, pretend they did not service it and get Hyundai to service it and stamp up the new book when due.
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Assuming Motorpoint haven't yet serviced it, should I expect the service book to be completely blank given its only just due its 1st service?
Could there be other repairs listed in the service book which I should be concerned about from a warranty perspective, as these may not have been done by Hyundai? It's ex-Enterprise Rental so presumably any repairs would be done in-house?
Does repair of paintwork (chips and scuffs) need to be recorded in the service book?
I think I'll ask them to sent me a photo of the service book if possible to check what's in there.
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If they have not yet serviced it, tell them not to and ask for £50 or £100 off. If they have serviced it and stamped up the book, get a duplicate service book, pretend they did not service it and get Hyundai to service it and stamp up the new book when due.
Which is fine until the hyundai mechanic pulls a generic make oil filter off and all bets are off, chances are that would be the only give away at this mileage, most unlikely to bung a new Fram/M&H air filter on but should be 2 minutes to check that, and something i would double check if i was the OP, just in case the MP service has already been carried out but they say different to ensure the sale goes through, would be worth nipping into a Hyundai dealer, buying the correct filter, and bunging it on before submitting it to the dealer for service if this proved to be the case.
AA/RAC inspection, i wouldn't bother at this age and mileage, good use of the mk1 eyeball should find any evidence of poorly repaired damage, oh and as well as locking wheel key, make sure it's got a spare wheel jack and tools or an unused pot of goo and working pump if it's been saddled with those almost worthless things instead, hopeffully being a Hyundai its got a proper spare, but you want to see the spare for yourself, make sure its inflated and new.
Any damage won't be recorded anywhere, unless it was bad enough to get onto an insurance register ( i used to ferry transporter loads of damaged and thgen repaired cars to and from one rental company's in house bodyshop, no chance of those being on the register), but i'd expect a copy of HPI report to accompany the car when you buy it anyway, check yourself for the typical areas that might get damaged, i have already mentioned getting down on the ground and having a good poke nose, you'd be surprised how many people would miss severe damage of the front valance for example through not checking, and 3 weeks later when you rip a wash leather to pieces on the sharp edges of split plastic of the front valance, how are you going to prove that damage was present before you bought it.
Edited by gordonbennet on 06/07/2018 at 08:52
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Also make sure it has two keys.
They won’t tell you if it hasn’t.
Even their salesman told me that.
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Do most people agree that it's still worth paying for an RAC or AA inspection before buying? Even giving the protection I should have by paying via credit card and the Hyundai warranty, plus the fact its so new and low mileage.
Assuming Motorpoint haven't yet serviced it, should I expect the service book to be completely blank given its only just due its 1st service?
'Worth' ? It is 99% certain that nothing will go wrong with a car this new, so no, it most likely will not be worth it - unless the car itself has a dodgy history maybe. A specialist check is more 'worth it' for older cars or those which have been repaired.
But it isn't due a service yet, as we have all agreed. Take the car 'as is' (unless you have other doubts) and get it done by Hyundai when the time comes. I would be surprised to find anything in the service book, cars these days don't have dealer checks after 1500 miles or whatever.
Edited by Andrew-T on 06/07/2018 at 10:16
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Just to throw in a tangential thought, unless £16.4K was loose change to me, I wouldn't be spending anything like that on a mummy truck for light duties. It's value will plummet from that in the next three years. Cost per mile over that period will be eye watering.
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Motorpoint just phoned to say they were going to do the service today, but I managed to cancel it just in time!
Apparently the service they were going to carry out would involve just an oil and filter change, but he said they would have used Hyundai parts.
Is that all a first year service would entail? Hyundai charge £150 for this!
I did ask for a discount due to having to pay for the Hyundai service instead, but he said they couldn't as it's only saving them about £8 in parts (the oil and filter) and labour.
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It'll be the same first service as the Kia. No oil change until 24 months old...
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The Hyundai service will include any software updates which Motorpoint won't have the necessary tech to do.
I think waiting until 12 mths before having the first service gives you time to run the car and perhaps identify any issues you want looking at when it goes into the dealer.
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Apparently the service they were going to carry out would involve just an oil and filter change, but he said they would have used Hyundai parts.
Is that all a first year service would entail? Hyundai charge £150 for this!
£80+VAT per hour labour, parts and the usual "oil disposal charge" rubbish.
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Apparently the service they were going to carry out would involve just an oil and filter change, but he said they would have used Hyundai parts.
Is that all a first year service would entail? Hyundai charge £150 for this!
Yes! The 1st service does not include the air filter, cabin filter or brakes check; in fact they do very little to justify the price or the book stamp.
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Just to throw in a tangential thought, unless £16.4K was loose change to me, I wouldn't be spending anything like that on a mummy truck for light duties. It's value will plummet from that in the next three years. Cost per mile over that period will be eye watering.
Is it really going to depreciate anymore than any other car in that time?
I'm planning to keep it for at least 5-7 years and only doing 3-5k miles per year. I worked out that the most I'm going to pay extra in petrol per year (at todays petrol prices) compared with a more fuel efficient car is only £100-200.
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What I mean is, that for 3000-5000 miles a year of light use, I'd probably not be allocating such a substantial purchase budget. Unless of course it isn't substantial to you. ;-)
I'd probably be looking at a £5K max for that sort of usage even though I could easily afford much more. But that's just my mean spirited view of life I suppose !
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Just to throw in a tangential thought, unless £16.4K was loose change to me, I wouldn't be spending anything like that on a mummy truck for light duties. It's value will plummet from that in the next three years. Cost per mile over that period will be eye watering.
Is it really going to depreciate anymore than any other car in that time?
Yes. New/nearly new cars depreciate more than any other car.
I'm planning to keep it for at least 5-7 years and only doing 3-5k miles per year.
At that sort of ownership time and mileage, a well kept older car with 60,000-70,000m would make more economic sense if total cost per mile is important to you, otherwise your depreciation cost will probably exceed your fuel cost. And, as extensively argued above, you will also be tied into expensive and unnecessary 'servicing' ( e.g. an oil change after only 5000m ??!) plus anything else they can think of to sting you with, e.g renewing partly worn brake pads and changing brake fluid. I hope you have a well paid job - I was until recently a highly paid professional and I have never spent more than £13,000 on a car (a nearly new Passat estate destined for >20,000m per annum) in my life!
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I know we could get a cheaper, older car, but we wanted something reliable with a good warranty which is less likely to give us problems for the next few years at least. Something with good 5* safety rating, spacious and family friendly as well is important.
Also a reversing camera was something we were keen on as both not great at parking. Plus high up seating for good visibility.
I don't think we'd find anything else that would tick all these boxes for that much cheaper, based on suggestions from my other posts.
Realistically, how much would it (Hyundai Tucson SE Nav 1.6GDI Petrol) be worth in say 5 years time (post warranty) assuming it was in good condition with an extra 25k miles maximum? So it would be just under 6 years old at that point with just under 30k miles.
It would be interesting to quantify the depreciation and compare with other realistic options to see how much could actually be saved without compromising on any of the above.
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No doubt Motorpoint are doing everything they can in the customer care department to secure a sale.
But once you've handed over the money that all ends.
If there's a problem with the car down the line, and Hyundai are being stroppy, I can guarantee that you won't get the first class after sales service that you might have been experiencing prior to purchase.
Edited by Gibbo_Wirral on 06/07/2018 at 13:50
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If there's a problem with the car down the line, and Hyundai are being stroppy, I can guarantee that you won't get the first class after sales service that you might have been experiencing prior to purchase.
Exactly. Car supermarkets exist to sell cars by a stack-em-high, sell-em-cheap approach. If you intend to buy from one you should plan to get any inherent problems sorted a.s.a.p and then assume there will be no more favours from them, you are on your own. Unless something horrendous happens which it may be worth going to Small Claims about.
But TBH that is only fair if your outlay has been pared to the bone, you can't expect any free lunches anywhere.
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As a buyer of 2 cars @ MP play them at their game.
Ask them to confirm that car has not been involved in an accident - i.e. moe than a bumper scuff etc & ask them to confirm this in writing on the invoice!!
Sitting down to pay for the car - delete the car preparation charge, delete the admin charge - say you will pay the screen/advertised price...........they will say you have to pay.
Agree to disagree & head for the door.............. they will wilt - losing a sale for £200 is not worth it.
This £200 will pay for your oil change & filter + inspections @ Hyundai garage.
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As a buyer of 2 cars @ MP play them at their game.
Ask them to confirm that car has not been involved in an accident - i.e. moe than a bumper scuff etc & ask them to confirm this in writing on the invoice!!
Sitting down to pay for the car - delete the car preparation charge, delete the admin charge - say you will pay the screen/advertised price...........they will say you have to pay.
Agree to disagree & head for the door.............. they will wilt - losing a sale for £200 is not worth it.
This £200 will pay for your oil change & filter + inspections @ Hyundai garage.
I did ask them if it had been involved in an accident and they said they couldn't confirm if its not recorded anywhere. Obviously it's passed the HPI check but that's only for serious accidents. Hyundai did confirm that no claim has been made against the warranty which reassures me that there can't be anything majorily wrong with it.
I have already agreed not to pay the £99 Pre-delivery fee. There is a £99 fee as they transported it up from Peterborough for me. If they try to add any extra charges I'll definitely refuse.
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