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Citroen C1 - Recover service history? - Vroomvroom

So I've bought a car, 2016 Citroen C1 from a big dealer, low mileage and advertised as having its service history.

In the servicing book it doesn't have a stamp for what would be it's first service. It has less than 7000miles on clock so I am wondering if the previous owner simply didn't bother or if there's been a service but just not stamped.

I contacted a Citroen local dealership to enquire if the car had been there at all and they said. No but it would be a needle in a haystack trying to establish where the previous owner had it serviced at.

With the car still being within warranty I'm concerned that without tlthe annual check I wouldn't be able to make a claim. Any tips for trying to establish if it has had its service? I will be contacting dealer after weekend to see if they can shed any light. Yes this is an oversight on my part but for a car not yet 2 years old and advertised as having its FSH, I made an assumption.

Also... In the servicing book the first box has a date roughly a year after purchase and a mileage figure entered. But no stamp etc.

Thanks in advance for any suggestions.

Citroen C1 - Recover service history? - Andrew-T

If the service interval is only mileage-related, the car may not yet be due for one. When I bought my ex-rental 207 from a Peugeot dealer with 13K on the clock, the service record only showed a label stating that it was ex-Peugeot and satisfied the warranty conditions. The selling dealer carried out a service before purchase.

Your car may not have reached that stage, but I would have expected your seller to have sold you a freshly-serviced car anyway. Did you ask for that to be done?

Citroen C1 - Recover service history? - Vroomvroom

As far as I can see, to satisfy the warranty the servicing is to be carried out every 10,000 miles or annually, whichever is soonest. With this being my first car, another assumption was that buying from this dealer would mean all that had been carried out. So if the previous owner was negligent, the book should have shown a service stamp from them at least? They suggested one of their servicing and MOT packages but I decided to haggle them on car price instead.

To advertise as having full service history, has been misleading?

Citroen C1 - Recover service history? - Andrew-T

I contacted a Citroen local dealership to enquire if the car had been there at all and they said No but it would be a needle in a haystack trying to establish where the previous owner had it serviced at.

Also... In the servicing book the first box has a date roughly a year after purchase and a mileage figure entered. But no stamp etc.

[a] I think a 1- or 2-year-old car sold by a 'dealer' should have come with a fresh service anyway. If they had not done one you should ask for it. Get written confirmation that the warranty is still valid.

[b] your V5 document should indicate the previous owner, which may help, but it's quite likely to have been a fleet or rental company. Point [a] applies more strongly, as fleets offload young cars before they incur any servicing costs.

Citroen C1 - Recover service history? - Vroomvroom

Yes both good points, I think I will enquire "Did you forget to stamp the book when you serviced it???" before asking of further details on previous servicing.

If I had gone ahead with their extended warranties etc surely this would have been misselling too? Glad I didn't take them up on it.

From here now, what is best course of action though. Long term is this potentially missing maintenance likely to harm resell value? Otherwise happy with the car but just unsure of best thing to do now.

Citroen C1 - Recover service history? - Vroomvroom

Seems there is other paperwork to follow, quick call confirmed that the car would have at least had an interim service or more depending on when it was last done. Said that I should have a booklet from them detailing work carried out. Maybe just an oversight on their part not to provide. Will find out soon enough I guess...

Citroen C1 - Recover service history? - Andrew-T

<< Said that I should have a booklet from them detailing work carried out. Maybe just an oversight on their part not to provide. Will find out soon enough I guess. >>

I suspect that if you hadn't chased this up, nothing more might have happened. Many dealers don't like paperwork, and some of it often goes missing in the auction stages anyway. Do you know the source of your car - was it a private owner ?

But the only safe thing to do is make sure of the warranty - strike while the iron is at least still warm. Extending a warranty may just turn out to be worth it, but usually isn't.

Citroen C1 - Recover service history? - Vroomvroom

From what I know it was pre reg to the original dealer then a private owner, this tallys up with the HPI check I did on the car prior to purchase.

Still concerned that previous owner may not have serviced car judging the service maintenance book they've provided. Hopefully the dealer can shed more light if they have additional paperwork relating to the history. If not I'm not sure how they can claim it to have full service history if previous owner still has the bits and bobs.

Citroen C1 - Recover service history? - Andrew-T

I think I will enquire "Did you forget to stamp the book when you serviced it???" before asking of further details on previous servicing.

If the car has a petrol engine you should easily be able to see whether the oil is fresh by checking the dipstick (assuming you can find one) and the dash display may say when a service is due. The handbook probably won't help.

You say the record has been dated but not stamped - either or both of those is (obviously) pretty flimsy evidence, and it is not unknown for record books to be fabricated. But it should be clear whether the book is original. A car with that mileage will have needed only one service, and it's not impossible for it to have been 'postponed' by the dealer.

Citroen C1 - Recover service history? - Vroomvroom

The book itself seems original (but what do I know lol) and has originating dealers stamp inside front cover. I called that dealer in an effort to see if they had a copy of any service history and they said it must have been carried out elsewhere as they hadn't seen the car since that original sales date.

With a car of this age and this mileage, is it damaging to have this one year gap, obviously I would be intending to keep the the schedule and not planning on changing car for a number of years...

Citroen C1 - Recover service history? - Andrew-T

Let's take stock of what you have told us so far. This is a 2016 car with <7K on the clock, which appears to have had a service after 1 year, but there is no stamp (that may mean little, as rubber stamps are not exactly foolproof; the written date probably means more).

The Warranty conditions for my Peugeot (essentially the same as a Citroen) says that most of their petrol engines need service every 20K or 2 years (whichever is first), but I am guessing that your C1 may have the 1.0-litre engine, which needs service every 10K or annually. That would agree with your stampless record, but would also require your selling dealer to have serviced it again if it is now 2 years old (you haven't told us exactly when). If they have done that, the oil on your dipstick should have very little colour.

Beyond this info, all you might do is to contact the previous owner; the selling dealer is unlikely to know much. But if you have been sold a car due for a warranty service they should have done it - and if they haven't, you are correct to ask them to. More than putting another 'stamp' in the book, that is.

Citroen C1 - Recover service history? - FoxyJukebox

Almost every time somebody writes on this forum about servicing and oil changes( new cars or old)-Honest John's mantra is an OIL CHANGE EVERY 12 MONTHS.

Service history or no service history-In this instance I am amazed that any vehicle of this age can be sold without a selling dealer giving it a service "once over"-regardless of what was in the "book". By NOT doing it he has possibly raised suspicion?

Years ago- I remember going to see an 18month old 1994 Peugot 405 and the salesman saying-"We always prepare our cars with a "190" point check bla bla bla"-I remember asking does that include a full service and oil change and got a negative answer because the vehicle was "not due" a service . I walked away.

More recently I heard of a friend who had just bought a 15 month old Audi Q3 without a service .He asked the salesman when the service/oil change was due and was told " The car's internal diagnostics will indicate on the "dashboard" when the oil is sufficiently in need of changing ( or some such). He believed the salesman. I would too-but I would still ask for an oil change before parting with my cash.

Edited by Dogfuzz on 27/05/2018 at 17:19

Citroen C1 - Recover service history? - skidpan

More recently I heard of a friend who had just bought a 15 month old Audi Q3 without a service .He asked the salesman when the service/oil change was due and was told " The car's internal diagnostics will indicate on the "dashboard" when the oil is sufficiently in need of changing ( or some such).

If the car has been set at variable servicing at the factory that is true. A max of 2 years or 19,000 miles approx.

But did your friend check if it was set to variable servicing? Bet he didn't.

Citroen C1 - Recover service history? - gordonbennet

Surely the dealer has given the car a service including fresh oil and filter, cost to them roughly £30 and an hour tops for their mechanic.

Citroen C1 - Recover service history? - Vroomvroom

Yeah I'm hoping I was jumping the gun and fearing the worst. Slightly reassured by what I was told over the phone earlier and that the recent service details will be forthcoming. Until I have that in black and white I will reserve judgment lol

Citroen C1 - Recover service history? - FoxyJukebox

Yes-he knew about the variable servicing programme and was familiar with the Audi on screen pic of a "little spanner" indicating service work was due. The Q3 has apparantly a more sophisticated diagnostic tool. I would be interested to know more?

Citroen C1 - Recover service history? - Falkirk Bairn

A son had an X5 bought new in US 4 years ago. Service regime was an oil change every 10/12K or annually - in the UK variable "longlife" oil changes would be 2 x that.

His work colleagues seemed to get their oil changed every 6 months.

Where do they work? An major oil company - maybe they know better.

Citroen C1 - Recover service history? - Vroomvroom

Managed to talk to the original dealer over phone who confirmed the date in service book and that a service was carried out and no repairs required, they are happy to supply me with the details for future reference. Its put my mind at ease but definitely a few pointers along the way!