So picked the car up an hour ago, was charged 218 for diagnostic and got the fault codes for what they say is wrong with it.

I have been to see a Indi garage who I know and he can fit me in on Tuesday.

It makes me think now if when they replaced the steering rack in may, if that was even the issue and needed replacing, don't think there is anything I can do about that though?

Fault codes are c1259, c1290 and c2400 if anyone knows what they mean

So Kia replaced the steering rack in may, however, the EPS light came on again the other day and they have now said the steering column needs replacing at a cost of £1800 +. Car is not worth that and unsure what to do

if that was even the issue and needed replacing

Fact is the new rack cured the EPS light for almost 6 months. You now have an unrelated issue which requires fixing.

Could be,

However, I understand you can "cure" these fault lights/codes temporarily with just a reset, so if I were the OP I'd have similar doubts.

I should say, though, that I have absolutely no experience with any vehicle capable of generating fault codes, and I would like to keep it that way for as long as possible.

Kia will only keep records of warranty work and since you paid for the repair in May this year (your car was over 7 years old) why should Kia keep records of that.

Its between you and the garage.

Surely a garage keeps records of work done and why it was done, they don't just throw it away. Its held on a computer surely.

They will keep copies of invoices as required by law but keeping records of why work needed doing will be down to the individual business.

By your recogning then the garage cannot prove the steering rack needed repairing in the first place

I never said or suggested any such thing.

The Kia dealer have not responded to my request for a copy of the report and fault code,

Perhaps they don't have them, it was 5 months ago, see my comments above.

We had a 2010 Kia Ceed SW. Having had Nissans, Fords, VW's and a BMW I was stunned to discover that Kia did not have a central computerised servicing database in this modern world. They had a central database for warranty repairs, safety and campaign recalls so why they could not simply add a tab for servicing was beyond me.

But the simple fact is they only appear to centrally record work paid for by Kia. Work paid for by the customer is not centrally recorded.

Kia Customer Services will need to contact the garage for the info and if they don't have it there will be nothing they can do. In truth, since the car is well out of warranty and its not warranty work I would be stunned if they wanted to get involved.

Edited by skidpan on 03/11/2018 at 11:45

I would have assumed like you they held the records, they have said they have been archived so will wait and see.

I never said that, what I said was "They will keep copies of invoices as required by law but keeping records of why work needed doing will be down to the individual business."

I think the original fault was not fixed though and the steering rack was replaced when it needn't be. That cost over £800 and may try and persue it through section 75

To be successful you will need to prove it was not faulty. To do that you will need to get the rack inspected by a suitably qualified engineer which will cost you £££'s. If you need to have the engineer in court to support this evidence that will cost you £££'s. In both cases you should get the money back if you win. But the 6 million dollar question is, do you have the rack? No rack, no report, no chance.

I would have assumed like you they held the records, they have said they have been archived so will wait and see. I think the original fault was not fixed though and the steering rack was replaced when it needn't be. That cost over £800 and may try and persue it through section 75

Of course these days (and for several decades in the past) they CAN easily keep records of everything at microscopic cost, but they don't want to, so they wont.

Many years ago I had a BL main dealer tell me it would be "prohibitively expensive" to keep key codes for all the cars they produced, when a quick back-of-the envelope calculation showed they would all fit on a floppy disk (remember them) with plenty of room to spare.

Its often a laugh talking to the trade, especially main dealers. Of course they are full of it (probably fuller, since the punters are more clueless) here in Taiwan as well, but a lot of it gets lost in translation

Asked for a copy of the report and was given this -

Report says carried out road test found noise from steering area, placed on ramp and inspected all suspension upon inspection discovered excessive play in steering rack

Does this sound right why would the EPS light come on in the first place then?

Any advice guys?

Same as before.

Fact is the new rack cured the EPS light for almost 6 months. You now have an unrelated issue which requires fixing.

But if you read what the dealer said yestersay they said there was no fault code when 8 brought the car in may, the reason I took it in was because the EPS light came on. Surely if the light comes on there is a fault code attached to it. They are saying it was purely mechanical and play in the steering. There was no play in the steering and the whole reason it was there in the first place was due to the EPS light being on.

The EPS light simply shows a fault with the "Electric Power Steering". It probably does not generate a code within the cars brain because it does not need to, the light says it all which is "your electric power steering is faulty, get it fixed".

If the rack had not been faulty replacing it would not have extinguished the light for 6 months.

I think you will have to accept that it needs a new column and either fix it, sell it or scrap it.

That's not true though, when the EPS light came last week and they looked at it, three fault codes were generated as mentioned in an earlier post.

In an earlier post you said that the "Fault codes are c1259, c1290 and c2400 if anyone knows what they mean". No one answered and you never indicated you had found out what they were.

Then Kia said "As the fault is mechanical there would be no stored codes for your vehicle".

Have you perhaps asked Kia what those faults codes mean?