On the advice of an article on here I took out a warranty from Motoreasy on my Volvo convertible. I bought it new in 2009 and had only done about 17,000 miles in it. I took the policy out on the phone. In this hot summer, the hazard lights kept coming on when parked outside my house. I contacted Motor Easy and they told me I was only covered if the vehicle actually broke down a mile from home. I did tell them this was not the case and I would not have taken the policy out as my car would not break down. I took the policy out just in case there was a problem with the electric roof. They did tell me to take it to Halfords and I had to pay a fee. Halfords found nothing the matter with the vehicle which did not surprise me as it was a Volvo after all. I then contacted Moor Easy and had to take it to Volvo garage in Bury St Edmunds and again they found nothing wrong and I had to pay a fee. I was not impressed so I left a bad review on Trustpilot. I was contacted by Motor Easy to actually change my review to something positive and they would reimburse me the two fees. This I did to get my money back but seemed completely wrong! In the end the car went back to Marshalls in Cambridge from where I bought it and it turned out to be a faulty switch. It was now that I tried to get my premium back and they told me about the breakdown away from home etc. I told them I wanted them to listen to my phone call. this went on for some weeks and they kept stalling and I never heard from hem again. Well until the renewal is due this October by automatic direct debit. Well, I did not want that and cancelled and made them write me a letter to say they would not take the money from me. I don't trust them. and I paid them for nothing...I would still like my money back. I feel I have been cheated.

Edited by mrsmorris on 18/09/2018 at 03:28

Brought 2nd hand car on h.p

From dealer who is 2.5 hours away.

At the time of purchase was told 3 months warranty and if issues and faults arise

I will be able to use local dealer. Now have couple of faults they want me to drive

All the way back to the garage. Having children and full time job I dont have the time.

Does anyone have any idea about consumer rights etc or laws that will help me..because they lied to me when I purchased the car. How can the expect people to come back from far a field.