Hi I agree with both comments.
Your credit card company should just unwind this for you and the operator will just have to suck it up.
Also under the distance selling regulations you are entitled to a 14 day cooling off period for transactions at arms length (internet/phone/post) so they have to refund you anyway.
Probably easier to go via credit card company as they don't care either way they just apply the rules and are too big for a smaller company to argue with anyway.
Good Luck,
TheBroker
PS. Avoid car supermarkets like the plague, they just buy cheap from auctions and push them straight out with no effort. You may as well just go to auction, you would save on their upsell and probably get better customer service (none is better then someone being rude to you).
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