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All - Used Car Warranty - 'the autogroup' - RaineMan

Yesterday I put down the deposit on a used car that I pick up on Saturday. It comes with a three month warranty from 'the autogroup'. I was also made an offer to extend the warranty for a further twelve months for £295. The warranty is issued by 'the autogroup' (TAG Warranties Ltd). My question is are the warranties worth it and does anybody have experience of 'the autogroup'.

My reason for querying is two used cars I brought (Renault from main dealer and Vauxhall from Vauxhall independent) were nothing but trouble and their warranties as useless as chocolate fireguards.

Two other cars from 'all make' independents came with warranties but were utterly reliable so Im never had to use the warranties.

So is it worth it?

All - Used Car Warranty - 'the autogroup' - RobJP

Firstly, the 3 month autogroup 'warranty' is utterly worthless, and is the garage's way of trying to get away from their legal responsibilities.

From the CRA (Consumer Rights Act) any fault that occurs within the first 6 months of ownership is assumed to have been 'present or developing' at the time of sale, unless the VENDOR can prove otherwise. So if you had (for example) a blown gearbox within 6 months, it would be up to the vendor to replace, entirely at their cost. Unless, of course, they could show that you'd been ragging the gearbox to hell, and were responsible for the failure.

As to the warranty for the first 3 months being 'free', it's not free. They've got your details. Prepare to be cold-called, hard-selled, your details sold on to other companies and all the other nonsense that goes on.

Having said all of that, the price is also a part of what you can expect : we had someone on here the other day who'd bought a 1999 Grand Cherokee (a private sale, in that case, where CRA doesn't apply), and 2 months later was complaining about all the faults and problems that it had. A quick autotrader search showed similar cars for sale at £1000 or less, and even when they were new they were horribly unreliable. At 17 years old they're pretty much fit for the scrappers.

All - Used Car Warranty - 'the autogroup' - oldroverboy.

Any used car warranty that is not part of a "maufacturer approved warranty scheme " is so much expensive toilet paper.

Tell us what car it is age and mileage /petrol/diesel/auto/maual and i am sure the forum can gude you better.

example 3 month warranty on a 10 year old car = total rubbish and waste of time. more so for a purchased warranty for £295.

Have you checked Honestjohncarby car for the one you are thinking of/

All - Used Car Warranty - 'the autogroup' - concrete

After my 5 year (extended by me) Skoda warranty ran out, which I never had to use BTW, I purchased one from Warranty Direct. HJ recommends them as a decent company. They did pay for one simple claim on an alternator, but cocked up the accountancy side of things which left me out of pocket to the tune of about £20. Not a great deal, but it was my money and not theirs so I pursued it. Got nowhere with WD until I got HJ to intervene. Suddenly problem solved. They seemed ok but carried on taking my money until I realised I was not covered after 100K miles. This time I did get a no quibble refund. Give them a chance to quote.

Cheers Concrete

All - Used Car Warranty - 'the autogroup' - RaineMan

The car is an '05' Jaguar X-Type for which I am paying £2495 (inclusive of this alleged free warranty). Maybe a bit on the high sidebut 80k with full service history.

All - Used Car Warranty - 'the autogroup' - oldroverboy.

save your £295.. the exclusions won't make it worth it.

I personally would not but a 11 year old car, but your choice.

ANY problem within the first 30 days reject it. return it immediately and give your reason in writing by recorded post

(is it diesel?)

personally i'd be slightly happier with a petrol one.

Edited by oldroverboy. on 24/08/2016 at 19:11

All - Used Car Warranty - 'the autogroup' - RaineMan

Yes it is petrol. Diesels have too many issues when my mileage is £5k/annum.

All - Used Car Warranty - 'the autogroup' - oldroverboy.

Sensible man! just note if you get a coil pack failure it is easier to replace all at the same time, labour costs the same..

All - Used Car Warranty - 'the autogroup' - RaineMan

I was talking to another Jaguar owner the other day and the subject of warranties came up. His was a newer and more expensive car so he went for the longer warranty. Having gone through the small print he felt everything was watertight. It wasn't! When a problem occured it turned out the maximum hourly labour rate payable under the warranty was about 50% of an independent let alone a main dealer!

All - Used Car Warranty - 'the autogroup' - oldroverboy.

As i said earlier, not worth it unless manufaturer backed warranty.

All - Used Car Warranty - 'the autogroup' - Andrew-T

save your £295.. the exclusions won't make it worth it.

I personally would not but a 11 year old car, but your choice.

In purely general terms, optional warranties are a profit-making enterprise for the providers, or they wouldn't provide them at that price. So it follows that statistically they are loss-making for the buyers, like any other wager you may consider making.

Essentially it is down to the buyer to find out all he/she can about the 'new' vehicle. If it ticks enough boxes and you feel confident about it, buy it 'as is' with as many goodwill extras that the seller will include at the asking price. If you don't feel that confident, don't buy 'peace of mind' in the form of a warranty expecting it to pay out for everything (or anything on a 10-year-old car). Very probably (statistically) you won't need to call on it anyway. So put the saved premium in a piggy bank and spend it on any work that needs doing. If that doesn't happen, spend it on something more enjoyable.

All - Used Car Warranty - 'the autogroup' - alpha_india

The Autogroup warranty is, as I understand it, an in-house warranty from the dealer (three-letter acronym, multiple sites across East Anglia).

I've just bought a car from them myself and have chosen to buy an extended warranty from them as part of the deal. Whether it's worth it or not remains to be seen. The policy documentation looks comprehensive and reasonable, and compared to indpendent third-party warranties it seemed a much better deal. There's not a lot of information about the TAG warranty online - doesn't seem to be anyone shouting to loudly one way or the other.

My suspicion is that the free three months may be a marketing ploy to get the TAG warranty name in your mind and thinking about extending it. I doubt its the dealership distancing itself from the standard consumer rights, just making the most of them to advertise it's extendedwarranty policies.

You pays your money, you takes your choice..

All - Used Car Warranty - 'the autogroup' - John Burns

Ha thes fools just weasle out of anything... dont go near them or usedcar123.... 1020 miles on my car and its wrecked.... no help whatsoever from them then they wait with there responses so your MOT lapses then boom... no claim... Be smart and avoid at all costs.

All - Used Car Warranty - 'the autogroup' - RobJP

Ha thes fools just weasle out of anything... dont go near them or usedcar123.... 1020 miles on my car and its wrecked.... no help whatsoever from them then they wait with there responses so your MOT lapses then boom... no claim... Be smart and avoid at all costs.

Utterly unhelpful. No age of car, no details of how or why your car is 'wrecked', no details at all.

You might as well just have made a post shouting 'RHUBARB'

All - Used Car Warranty - 'the autogroup' - Avant

Indeed so. And if you do come back, John Burns, please stick to facts and avoid gratuitous insults.

All - Used Car Warranty - 'the autogroup' - RaineMan

I did have a warranty claim two months in. Although they dealt with it in a professional manner I was not totally happy with the outcome. They quoted me a maximum hourly ratewhich I complied with but thewn paid £9/hr less as they said I had taken the car to a different postcode area! Also the full cost of the parts was not paid as it appears that they will only cover the cost of cheaper pattern parts which I would tend to avoid.

All - Used Car Warranty - 'the autogroup' - Redcar01

I have used Warranty direct in the past and found them helpful and they dealt with the Audi dealer i used. I had to do nothing. The cost for the dealer or independant garage is shown clearly and chosen by you. My car is now a BMW and the warranty runs out in March and i will then take out a 2 year warranty with WD for an indi as i have found a good one near me, but to be honest i might have stayed with BMW but they quoted £600 for an oil service whlst in warranty plus i needed brake fluid on top of that and i was reccomended an indi who i thought was very good so i am happy to stay with him. Plus as i had cover with my last car i got a decent discount so i will pay less than 50% of what BMW want for 1 year but i will have 2 years cover with WD and to be fair to WD they actually covered more than the Audi would have

All - Used Car Warranty - 'the autogroup' - Janice Walker

I was persuaded to buy a car warranty by
ProCars Bawtry - an agent of The Auto Group.
The car was sold to me as newly serviced and
MOTd. I queried a clause in the policy about
the car needing to be serviced within a month
or 1,000 miles and was told not to worry
about it as it had just been serviced.
When the car broke down the Auto Group asked
for the warranty invoice and I duly requested
this from ProCars. They refused to provide
the invoice and were extremely unhelpful and
rude. The AutoGroup then refused to pay as I
could not provide the proof of service.
The repair to my car is major, in excess of
£1000.
This is yhe first warranty I've ever bought and it will be the last and next time I will insist on proof of service!

All - Used Car Warranty - 'the autogroup' - SLO76
Aftermarket warranties are as a general rule of thumb not worth the paper they’re printed on. Save the money towards any repairs and remember that any retail car will be legally covered for the first 6mths anyway, though you’ll have to fight for it. Also don’t expect it on an older sub £3k. Age, mileage and value are factors and any dealer selling cheaper cars will have a way round any unrealistic legislation. You can’t buy £1,000 worth of banger and expect 6mths protection.

Edited by SLO76 on 14/10/2018 at 14:01