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BMW 320D - Car wash damage 2016 - phingers

Hi all. I've looked at the old thread on this but can't see a definitive answer for the next steps so here is what happened to me.


I used a car wash last week (always wash by hand normally but busy at work so ...) and after the wash firstly the car was still quite dirty but secondly the 'brushes' had swept scratches right down one side of the car! I usually hand wash the car so know full well that the scratches weren't there before the wash.


The garage directed me to contact the owners of the wash who in turn asked for photos plus two quotes for rectifying the paintwork - whilst at no time admitting liability. The quotes were £600+vat and £800+vat respectively.


They have now looked at the evidence and replied saying that 29 other cars were washed that day with no one reporting problems so therefore they would not be paying to have my car sorted out.


I have emailed to say that I will be taking this further but just want to check if I should immediately contact my solicitor, or should I speak with my insurance company first...or is there another route?


TYIA

BMW 320D - Car wash damage 2016 - RobJP

The problem is, you've got to PROVE that the damage was not there beforehand, AND that the damage was caused by the carwash.

You 'knowing' that the bodywork was in good condition before is not 'proof'.

The car wash company having no other complaints backs up their side of the argument - that no damage was being caused to other vehicles, and therefore is unlikely to have been caused to yours. That shifts the burden of proof back further onto you.

I think you're on a hiding to nothing.

BMW 320D - Car wash damage 2016 - RT

And mechanised car wash brushes are known to leave marks - which is why many avoid them.

BMW 320D - Car wash damage 2016 - brum

Probably caused by the builders van/4x4 that went through before you, leaving a building site embedded in the brushes especially for you.

NEVER use an automated car wash unless you dont mind the the brushed aluminium type finish!!

You will probably find a little notice stick up somewhere "Customers use this car wash at their own risk......"

BMW 320D - Car wash damage 2016 - catsdad

Really annnoying. While a "Customers use etc" sign does not absolve them of responsibility the issue is, as others have said, proof.

BMW 320D - Car wash damage 2016 - Galaxy

I don't think you'll get awywhere with the car wash people, OP, I'm very sorry to say.

Before you pay £600 + VAT or more I would, however, suggest you invest in a bottle of T - Cut and a bottle of colour-coded car polish.

I've amazed myself at the scratches I myself have managed to remove using those two compounds.

Good luck, anyway, in whichever path you decide to pursue.

BMW 320D - Car wash damage 2016 - Ian D
If the scratches are not too deep a good car valeter with a rotary buffer may be able to fix it, obviously depends how deep the scratches are
BMW 320D - Car wash damage 2016 - phingers

Thank you. I have both items - t-cut and polish - in the garage ready to go so I think that will be my chosen route. Possibly followed up with the cheaper of the two body shops and a rotary buff.

Edited by phingers on 06/05/2016 at 11:02

BMW 320D - Car wash damage 2016 - phingers

It really is frustrating and lesson well and truly learnt - or is it learned?! Thank you for all the replies. To the car!

BMW 320D - Car wash damage 2016 - leighriley

And mechanised car wash brushes are known to leave marks - which is why many avoid them.

Not always the case:

I recall - a few years ago, a UK TV motoring programme (possibly Fifth Gear) conducted a test to determine the best/worst methods of car washing. They assessed hand washing with sponge, rotary machine, drive-in road side washes and hot-brush manual washes. The rotary brush machines did suprisingly well, due to the centrifugal action of the spinning brushes causing dust/dirt to be flung off the brushes, and keeping them relatively clean. The roadside gangs faired poorly due to the risk of dirt contamination on their sponges/clothes. The hot-brush washes were the worst, as the brushes are often left on the floor, and they can be used dry, after the flow of water has stopped.

I use a local rotary machine car wash (Tesco petrol station), and have done occasioanlly for a few years, with good results. I see a variety of top-end motors using it (Mercs, Beemers etc.)

The advice has always been: fold the wing mirrors in and remove the radio aerial. My car also has plenty of wax on it which might help!

BMW 320D - Car wash damage 2016 - barney100

A sorry tale and it's a lesson for us all, don't use the car wash machine. there is a paste that removes minor scratches and may be worth a try.

BMW 320D - Car wash damage 2016 - Avant

Agreed. And the machines are no cheaper than the hard-working East Europeans in most towns who do a much better job without the risk of scratching.

And I do like Brum's explanation of the term 'brushed aluminium'!

Edited by Avant on 06/05/2016 at 12:51

BMW 320D - Car wash damage 2016 - RT

Agreed. And the machines are no cheaper than the hard-working East Europeans in most towns who do a much better job without the risk of scratching.

And I do like Brum's explanation of the term 'brushed aluminium'!

Round my way, the hand wash quality is very variable - a few of them thing nothing of dropping the sponge on the ground and then carrying on, oblivious to all the grit they picked up and then "apply" to the car.

BMW 320D - Car wash damage 2016 - alan1302

Agreed. And the machines are no cheaper than the hard-working East Europeans in most towns who do a much better job without the risk of scratching.

Lots of risk of scratching - all they need to do is drop a cloth and pick it up and keep using it or not rinse out properly or be weraing some jewelery on their hand/wrist which can scratch...a long way from being risk free.

BMW 320D - Car wash damage 2016 - Bolt

A sorry tale and it's a lesson for us all, don't use the car wash machine. there is a paste that removes minor scratches and may be worth a try.

I used a local main dealers machine for a couple of years without a problem, untill one saturday I used it and had the same issue as OP, smothered in scratches but didnt notice untill a few days after

I mentioned it to the operator who said it had never happened before (yeah right) the machine was demolished a few months later, I asked them why and the reply was it was too expensive to replace the brushes

where it was is now part of Main Dealer car park

BMW 320D - Car wash damage 2016 - johncolescarr

Did you complain to the operators straight away? I know its slightly different but I had a car wash pull trim off and scratched paintwork when I last used an auto wash as I was not positioned correctly. After several months fighting they paid out, about £700 from memory. I got the operators to acknowedge the damage which helped I think but im my case I dont think they could have not.

BMW 320D - Car wash damage 2016 - bananastand

in my part of the world the car washes are frequently raided by the police. The prices they charge are ludicrously low and native operators just can't cope and - ah well mustn't stray from the subject, what?

BMW 320D - Car wash damage 2016 - Warning

My car also has the alumnium brush type look in certain places - from car washes....