Vauxhall Astra - Car hire broker contract`

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Thu 21 Apr 2016 13:59
Vauxhall Astra - Car hire broker contract` - CuckooToo

I hired and paid in advance for an Astra through a broker (Car Labs) in early March for a bargain price - 47 euros for 11 days pick up from the airport in Spain, full to full fuel policy.

Yesterday, I received a phone call from Car Labs saying they were unable to provide the car due to a problem with the car hire company. Fair enough, it happens. The alternative car was off airport, a Seat Ibiza with fuel policy full to full. Car Labs told me they would change the cost of the car to 23 euros and the other 24 euros would be taken by the car hire company to pay for the fuel.

On checking the voucher it became clear the 24 euros was deposit for the fuel and a payment would be required for the actual fuel at car hire company prices.

So to summerise I will be getting a smaller car and paying more for the privilege.

After exchanging emails with Car Labs, I am adamant that I am not going to accept the change and I can't find anywhere in the T's & C's where it states Car Labs can downgrade the car and fuel policy just because their supplier wants more money - it's not my problem.

My question is, in the UK we have the BVRLA, so is there an EU equivalent that I can complain to?

Thanks in advance

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Thu 21 Apr 2016 14:14
Vauxhall Astra - Car hire broker contract` - Zolasdad

Any Spanish business has a complints book, which is inspected by the Policia Local. See here for more information:-

www.spainexpat.com/spain/information/hojas-de-recl.../

You have to complete the book in person. I do not know how this would sit with you using a broer to arrange the hire. The Spanish C.A.B. are very helpful and may be able to assist, look here:-

citizensadvice.org.es/

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Thu 21 Apr 2016 14:29
Vauxhall Astra - Car hire broker contract` - CuckooToo

Thank you very much for a quick response. I should have stated the broker, Car Labs, are located in Switzerland, so I am not sure Spanish rules apply to the broker, but EU rules certainly will.

I've just written to LeaseEurope to see if they have any information

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Thu 21 Apr 2016 14:36
Vauxhall Astra - Car hire broker contract` - RT

Thank you very much for a quick response. I should have stated the broker, Car Labs, are located in Switzerland, so I am not sure Spanish rules apply to the broker, but EU rules certainly will.

I've just written to LeaseEurope to see if they have any information

Switzerland isn't in the EU.

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Thu 21 Apr 2016 14:41
Vauxhall Astra - Car hire broker contract` - CuckooToo

I know, but they are bound by EU rules as they are part of the single market

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Thu 21 Apr 2016 15:09
Vauxhall Astra - Car hire broker contract` - RT

I know, but they are bound by EU rules as they are part of the single market

Not in all respects - supply of services being one of the exceptions.

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Thu 21 Apr 2016 15:16
Vauxhall Astra - Car hire broker contract` - CuckooToo

hmmmm, will have to check that - thanks

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