I used to stay with insurers but only now if they stay competitive, NFU i found the best insurer by a farmers mile but have priced me out.
As said easy to change, several comparison sites out there, but not all companies feature on such sites, eg Direct Line and NFU i am almost certain won't come up so it might still be worth doing a bit of driect dialling.
Make sure you are comparing covers and excesses in particular.
When it comes to customer service and additional charges is where it gets not so simple to judge, one or two of the very cheapest quoters will pull your pants down for any mid term changes with a probable £40/50 admin fee, so i tend to ignore the companies i haven't heard of and avoid the ones i know take the p and work me way up the quotes till i find someone i would wish to deal with.
we all have our favourites, SWMBO has been with Saga for a couple of years now, renewals so good not worth looking elsewhere and very fair if any admin charges, were very helpful over a car change when we needed temp cover on two cars for a month, would recommend.
As an HGV driver i'm with Cornmarket (formerly Adelaide), and they will meet or beat any genuine quote, also cater for IAM with the same service, nice to deal with too, based in Belfast, i don't wish to give my business to those who outsource if i can help it (if i find out about it) so Aviva and some others won't be considered ever.
Fortunately have no recent claims so couldn't tell you how good any will be in the event of a claim.
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