Mazda CX-7 - Let down by Mazda customer service.

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Sun 20 Dec 2015 19:46
Mazda CX-7 - Let down by Mazda customer service. - muzyk

Firstly I want apologise as English is not mine first spoken language.

I own Mazda CX-7 2.2 Diesel 2010 and in the past I owned Mazda 6. Both cars gave me lots trouble and made me lose lots of money!

First Mazda 6, bought it from trade dealer with 68k miles on clock. I didn't service at Mazda garage but done service regularly and I always care and look after my cars.

At 90k during driving on motorway back home I started hearing knocking noise under bonnet. Pull over, been towed home. Next day I went to local mechanic they took oil cover off- lots of metal bits in oil, "smog" ( oil suction blocked) means common problem with those engine 2.0 diesel and sounded like rod bearing.I was hit with quote for new engine!!! 4-5k pounds

I was shocked!!!!!

Decided to part exchange with Toyota Celica as I needed reliable car quick. Toyota offered 1k pounds so I lost about 3 thousand pounds!

After few years with trouble free Celica I had to buy family car. I thought I will give a try with Mazda again so in october 2013 I bought Cx7 2.2 diesel 2010 with 55k on clock from trade dealer. This car has good service history although was serviced every year but sometimes past 12.5k service schedule. Had 3 services done before I bought it: 07/04/2011 -13k miles,02/04/2012-30k miles, 29/01/2013 -45k miles. Two of them with Mazda dealer.

After purchase I went to Mazda dealer in Tamworth for service and good check up. I asked them to check timing chain and they said its fine. I drove for Christmas to Poland and all was good but there was one think I wasn’t sure about… Mazda put castrol magnatec oil instead dexelia dpf. I already knew about customer problems with dpf engines. I rung Mazda garage in Poland and they advised me to come and change it. So I went and after 20 min I been told that timing chain needs to be change!! From driving 1200 miles??? I wrote letter to Mazda customer service in UK about problem I got as well as RECAL for those engines with same problems. Mazda refused to cover the cost of 700 pounds and reason for that is the services weren’t done on time! It shouldn’t matter as this is ENGINE FAULT and mazda should cover it! Decided to go ahead and After paying 700 pounds I went back to Mazda Tamworth and hit them with bill and complain that they didn’t check properly my car. Mazda gave me 120 pounds back!! Joke!!!

I continued servicing my car in Poland at local Mazda dealer. Everything was fine for 18k miles until few days ago.

I was driving back from work on motorway and started hearing noise in engine, Sounded the same like in my old Mazda 6. I couldn’t believe it! I went to Mazda Tamworth and been told that is rod bearing and needs half an engine replaced!!!!! Quote 4,5-5k pounds!!! I asked mazda manager to speak to Mazda customer service to cover it as Its engine fault and since I bout it Id did service at Mazda dealer. MAZDA refused!!! I couldn't believe!! Why I'm bothering to pay more for dealer service as I get nothing back!!!

I got some quote from independent garages in Poland to get engine rebuild (if its not damaged completely) and they said could cost up to 1k pounds if of course engine still could be repaired. I I decided to ship my car to Poland at cost of 350 pounds.

I don’t know what to do! I am writing latter to Mazda POLAND and hoping that they will cover my cost…

I could tow it to mazda dealer (same I had serviced) but they said It will cost me 300 pounds to diagnose the problem and then they quoted me 3.5k pounds. I don’t really want to spent money If I can’t get them back.

Or I could ship to independent garage and had it repaired at 1k pounds.

If mazda refuse to cover cost what are my rights? Can I take them to small claims court cover 1k repair, plus 350 and the rest of timing chain cost (£580) which it shouldn’t pay for it as there is recall on timing chain on those engines.

Whats are my rights? Can I take Mazda to small claim court?

Could I take trade dealer to small claims court after 2 years?

I feel terrible and let down by Mazda customer service response. Never again will buy any of their cars or will recommend to anyone!

I will really appreciate your help.

Jarek

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Sun 20 Dec 2015 20:34
Mazda CX-7 - Let down by Mazda customer service. - ExA35Owner

If there was a warranty from Mazda, rather from the garage, you could try to follow that up.

If there was no warranty, then your contract is not with Mazda at all, but with the garage that sold you the car. Mazda might be prepared to give you some money as goodwill, but you have as far as I can tell no legal case against Mazda.

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Tue 19 Jan 2016 16:19
Mazda CX-7 - Let down by Mazda customer service. - muzyk

Please help,

I got more details. I just found out that my engine was already rebuild and had probably same problem happened.

I bought this car in october 2013 so is 2 years and 3 months now. Trader didnt informed me that engine was rebuild.

If I contact previous owner and find out that he maybe part exchanged this car because was broken do I have any case against trader?

Of course could be an option that trader didnt know about it and previous owner done it!

Im devestated

Regards

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Tue 19 Jan 2016 16:22
Mazda CX-7 - Let down by Mazda customer service. - RobJP

You have no claim against the dealer who sold you the car, or against the previous owner. The length of time you have owned the car would mean that if you did try to claim, you would be laughed out of court.

All I can suggest is that, in future, never buy another Mazda. You've owned 2, and both have suffered engine failure. Take the hint.

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Tue 19 Jan 2016 19:12
Mazda CX-7 - Let down by Mazda customer service. - muzyk

Thank you, the fact that I was not informed by trader Im going to find out when and by who was engine rebuild done. I know now that I dont have case but if I found out that trader lied about history I will put his name and opinion on web.

Again, thank you for quick response and help

Edited by muzyk on 19/01/2016 at 19:15

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Tue 19 Jan 2016 21:03
Mazda CX-7 - Let down by Mazda customer service. - RT

Thank you, the fact that I was not informed by trader Im going to find out when and by who was engine rebuild done. I know now that I dont have case but if I found out that trader lied about history I will put his name and opinion on web.

Again, thank you for quick response and help

Cars often pass through several traders before being offered for sale - it's one possibility that the trader you bought from genuinely didn't know the full history of the vehicle.

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Tue 19 Jan 2016 22:52
Mazda CX-7 - Let down by Mazda customer service. - RobJP

Thank you, the fact that I was not informed by trader Im going to find out when and by who was engine rebuild done. I know now that I dont have case but if I found out that trader lied about history I will put his name and opinion on web.

Again, thank you for quick response and help

It does not matter whether the trader knew about the engine rebuild or not. As the work lasted in excess of 2 years, it was obviously rebuilt properly. Else it would have failed within weeks, if not days.

As to 'putting his name and opinion on web', do be aware that there is a criminal offence called libel. Unless you could PROVE that he knew it had been rebuilt AND that the rebuild was faulty (which it obviously wasn't, as it lasted 2 yrs 3 months), then you could well find yourself committing a criminal offence.

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