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Mazda 3 - Mazda 3 (2013 on) - your opinions please - Larches

Right, I need a new(ish) set of wheels, and I've been admiring the latest Mazda 3 for a while. Probably the best looking C-segment car at the moment to my eyes, and the reviews seem generally very favourable - quite an achievement when the motoring hacks are usually fawning over something German or the dynamically wonderful (apparently) Ford Focus. Blah blah Focus this, Golf that... (Makes sense if you've been loaned the car and don't have to worry about paying for its upkeep.)

Anyhow, definitely tempted by the 3, which seems solid inside, with comfy seats and a good layout, and a nice drive... although I've only had a quick go, and that was with a salesman nattering in my ear. I'd be looking at the 2.0 (120 ps) petrol, SE or SE-L, probably a year or so old unless I could get a stonkingly good deal on a new one (checked Carwow and UK Car Discount, quite impressed by the latter's discounts but don't know much about it).

But being the thorough (some might say a little obsessive) sort, I've also noted a list of notsogoods (stand by, it's a long list). Here are the things doing their best to put me off:

  • Seems fairly pricey compared to some competitors (although not bad value next to a Golf or even an Auris)
  • "55.4mpg" is great for a 2.0 petrol, but HJ Real MPG figure is 47.7 and it's not so clever vs all the small turbo petrol units out there
  • Higher insurance group than many competitors (group 17, vs 12 for Auris 1.8 HSD)
  • Mazda dealers rated 2 out of 5 by Which members (better examples are Skoda, 4/5 and Toyota, 5/5)
  • Several owners reporting flimsy body panels, and one observing the car getting tatty relatively quickly
  • Warranty... real shame that Mazda don't match Toyota's 5 yr warranty
  • Not much low-down torque with 2.0 petrol, performance is there but needs working to get it
  • Grumbles about ride quality on some surfaces (and I have to contend with at least a dozen speed lumps every working day)
  • Poor rear visibility and no parking sensors on SE (why, Mazda, why?)
  • No DAB radio (again, why, for a car launched so recently?)
  • Complaints about the 'infotainment' screen being too reflective
  • Complaints about rear legroom (and headroom in Fastback) - can be tricky to judge from a quick visit to the dealership (without having lanky passengers to hand)
  • Boot space just OK in the hatchback; Fastback has better volume, but fixed frame can be restrictive
  • Seems quite a long car for its type and it's more bonnet than boot
  • No spare wheel - commonly an extra-cost option now, but Mazda charge an extortionate amount (well over £200 when Skoda do 'em for £80).
  • Wind and road noise... mixed reports
  • Steering feel - mixed reports again, although complaints seem in the minority
  • Electronic service records... so what happens if I want to sell, or go independent for servicing?


So I thought, who better to ask than the fine folk in the HJ forum, especially those (hoping there will be some) who've lived with the latest 3 and probably know it inside out by now. Any views on that little lot? How have you found running costs, performance, dealers, body quality, space, visibility (parking especially), ride, steering, noise levels and not least, reliability?

Any views or tips much appreciated.

Mazda 3 - Mazda 3 (2013 on) - your opinions please - Engineer Andy

No problem - I'm having similar issues as I'm starting the think about replacing my mk1 Mazda3 1.6 petrol TS2 saloon, which is nearly 10 years old. OK for a for a while longer, unless I really rack up the miles (not so far) in the near future.

At present, other than getting a nice fat pay rise from a new job, I've narrowed my choice to the new Mazda3 2.0 petrol SE-L Nav 4dr (I prefer the saloon/fastback for looks and the bigger boot, though your comment on boot aperture is valid - I've had problems fitting boxes into the boot through it on mine), the VW Golf 1.4 TSI ACT GT 3dr and the equivalent SEAT Leon SC FR. Unfortunately for me (and perhaps you), I too have concerns over all of them (for differing reasons) that as yet prevent me from buying any of them - VAG's current woes concerning 'cheating' and previous worries over engineering quality (HJ letters in the DT about quality of suspension parts [springs], engine components, etc) and many of your concerns above about the Mazda3.

What would be nice is for some of the mk3 Mazda3 owners who have already posted 'owners reviews' come back to update them periodically over the lifetime of ownership, which would be a help, especially to those of us (like myself) who keep their cars longer.

Given I don't as yet own the new one, the only thing I can comment on is the quality of the dealership experience - from my own, it can be variable from one dealer to another. I've found my local one to be fine, however the next nearest has got less than great reviews (I haven't used it - I tried to get a quote on a bettery replacement and they didn't seem to be interested and eventually quoted £150+, far more than at my dealer [I thought it wasn't cheap there!] and elsewhere).

By all accounts, Honda and Toyota/Lexus dealerships seem to be generally better than Mazda, or at least there are far less bad ones. Mazda UK (UK arm of the manufacturers themselves) again don't appear to have the best reputation either - I found them to be average when I contacted them about an issue just after I'd bought my car back in 2006. It'll be interesting to hear from others to see if things have improved since then.

I agree that of all the Japanese makes, Mazda do seem to have their eyes 'on the ball' at the moment on styling and handling - if only some of the above issues you mentioned could be resolved, then they'd really give their local rivals some serious problems.

Mazda 3 - Mazda 3 (2013 on) - your opinions please - balleballe

Whilst Mazda are fairly reliable (petrol engines) they will not match the level of Toyota/Lexus or Honda.

In the past this was partly due to Ford's involvement. You have to remember that a couple of years ago Mazda were really struggling financially. It's likely they came up with a solution that has worked very well for European brands, that being to make the car more appealing by way of looks and interior but spend a little less on the 'oily bits'. Build the car so that its pretty reliable in the warranty period but don't over engineer components as Japanese manufacturers tend to do.

The above formula has clearly worked for them as they have been on the up now for a couple of years. No doubt they are still more reliable than the vast majority of European manufacturers, with the exception of course the previous issues with their diesels.

People will disagree because their one or two VW's/BMW's have been reliable but when you look at larger samples its pretty impossible to deny the blatant facts. From any given Japanese manufacturer you will find variability in build quality depending on where the car is assembled. Honda for example had issues with the 8G civic because of Swindon. A UK workforce will never be as precise or meticulous as a Japanese workforce due to our work ethic, or lack thereof.

Mazda 3 - Mazda 3 (2013 on) - your opinions please - davecooper
I have owned Mazda's for the past 10 years and I have owned my current Mazda 3 120 Sport Nav for 18 Months so I have had a chance to get to know the car fairly well. I will see if I can answer some of your questions:

"Seems fairly pricey compared to some competitors (although not bad value next to a Golf or even an Auris".
I think it is pretty much in the ball park for similarly specced cars. The base models might seem expensive but they ship with a lot of standard kit.

""55.4mpg" is great for a 2.0 petrol, but HJ Real MPG figure is 47.7 and it's not so clever vs all the small turbo petrol units out there".
In reality, I consdier the 47+ mpg I get during general running around to be pretty good for a 2 litre petrol. I have had 53 mpg on a 700 mile return trip to London. Re small turbos, there have been a few post on here talking of much worse economy from Fords Ecoboost engines.

"Higher insurance group than many competitors (group 17, vs 12 for Auris 1.8 HSD"
Can't really comment on this I'm afraid.

"Mazda dealers rated 2 out of 5 by Which members (better examples are Skoda, 4/5 and Toyota, 5/5)".
Both Mazda dealers that I have used have been excellent and I cannot praise their service enough.

"Several owners reporting flimsy body panels, and one observing the car getting tatty relatively quickly"
Some Mazda body panels do seem a bit thinner than the norm but this is due to the stressed panel design that Mazda use to keep down weight. Absolutely no problem unless you jump on them and the reduced weight does help handling and performance. The interior of mine still looks pretty good after 22000 miles and four Grand kids.

"Warranty... real shame that Mazda don't match Toyota's 5 yr warranty".
Agree

"Not much low-down torque with 2.0 petrol, performance is there but needs working to get it"
This is a criticism that is regularly levelled at the car. No, it doesn't have the low rev torque of a turbo so a bit more gear twiddling is needed. However, above 2000 rpm it is fine and for the driving I do, never a problem.

"Grumbles about ride quality on some surfaces (and I have to contend with at least a dozen speed lumps every working day)"
MIne is on 18" wheels which don't give a magic carpet ride. However I have experienced a lot worse. On 16's, I would imagine it would be fine. Ride quality is a bit subjective I think.

"Poor rear visibility and no parking sensors on SE (why, Mazda, why?)".
Unfortunately, rear visibilty is a victim of the design, which I love by the way

"No DAB radio (again, why, for a car launched so recently?)
Complaints about the 'infotainment' screen being too reflective"
The reason for no DAB was apparently because of the high level of Smartphone connectivity, you could stream DAB from a phone. Unfortunatly, you need unlimited data allowance for this. The screen suffers from the same glare problem as BMW, Merc etc who are all mounting the screens high on the dash now.

"Complaints about rear legroom (and headroom in Fastback) - can be tricky to judge from a quick visit to the dealership (without having lanky passengers to hand)
Boot space just OK in the hatchback; Fastback has better volume, but fixed frame can be restrictive"
It depends on what you are going to use it for.

"Seems quite a long car for its type and it's more bonnet than boot"
I like this aspect of the design, it certainly breaks the mould in this area.

"No spare wheel - commonly an extra-cost option now, but Mazda charge an extortionate amount (well over £200 when Skoda do 'em for £80)."
Yep, weight saving again, good or bad. Bad if you get a bad puncture that cant be repaired with the kit."

"Wind and road noise... mixed reports."
Not noticed wind noise but road noise highish on rough roads. That's on 18's though.

"Steering feel - mixed reports again, although complaints seem in the minority"
I drive a new Focus on business trips and the steering feel is every bit as good.

"Electronic service records... so what happens if I want to sell, or go independent for servicing?" I think there is a service record book with room for stamps.

The bottom line is, the car is not perfect but it is very good. The combination of styling and relative rarity on the roads swung it for me.
Mazda 3 - Mazda 3 (2013 on) - your opinions please - Larches

Thanks everyone for your posts.

Engineer Andy, I was tempted by the Leon too - looks tidy and good value but I was put off a bit by Seat's overall ratings from the Auto Express and JD Power surveys, and historically they've hardly been known for reliability. Having said all of that... the Leon MkIII does actually get a really good score from Auto Express and Which magazine. But I'm hesitant about the whole VW thing too, which has also put me off the Skoda options I was considering. I've read about far too many problems with VAG components (usually serious/expensive) in the HJ/DT columns, and although they are nearly the biggest manufacturer in the world, you don't read the same stuff about Toyotas (still biggest I think), and I just get the feeling they cut corners and rush stuff out without testing it. Gives me the feeling they're overrated and makes it hard to trust them, and now this whole emissions cheating malarkey too.

Balleballe, I'm sure some people would bristle at that comment about the UK workforce, but you're entitled to say it and you may well have a point that cultural factors and work ethic could influence the overall quality of the build. That aside, origin of parts is a factor too, as I remember HJ saying that springs made in the Far East are usually properly finished, unlike those from Europe, and thus they're less prone to corrosion. You've got me thinking now though, as despite having had a Japanese-built Corolla (remarkably reliable), if I bought an Auris today, chances are it would be from Derby, but if I go for the Mazda, I expect that would be from Japan. Would that offset the fact that Toyota's reliability record is a bit better in general terms? Who knows. Doesn't change the fact that I'd get an extra 2 yrs warranty from Toyota though.

Davecooper - you're right, I suppose the price is fair given that the base model is well-specced and quality is good overall. And in terms of the parking sensors, I gather they can be added as a dealer-fit option. Not sure how that works though, and at well north of 300 quid I'd want it looking like something that was done in the factory, not an obvious aftermarket add-on. The more I think about the running costs for the 2.0 petrol, the more I think it's actually pretty good, and £30 tax band is an achievement. And no turbo to go wrong at a later date. Good to know there are some decent dealers out there too, just need to find the best one near me (more on that in a minute). Thanks for the info about DAB, sort of makes sense but yes, not everyone (me included) has unlimited data so still a slightly frustrating decision/assumption on Mazda's part. I do like the long nose of the car too, but that's heart speaking, whereas head just says it's more car to try and squeeze into on-street parking spaces. Anyway, sounds like you're very happy with your decision and with good reason. Still strikes me as a generally well-thought-out car that manages to tick most boxes.

BTW, I've now driven a Mazda 3 and a Toyota Auris, and have mixed impressions of both. The Mazda was certainly a nice drive, but the Auris wasn't too shabby either, certainly better than the reviews let me to expect. The Auris felt a little more refined in some ways and was a relaxing drive, but the Mazda felt nicer inside and just a good balance overall. But the salesmen... eugh. Old-school pushy types (two that I dealt with) who will tell you anything and generally treat you like a bit of an imbecile. Whereas the ones at Toyota (x2 again) were capable of intelligent conversation and absolultely no pressure. But I suppose the sale comes and goes, and it's the car I have to live with (and it's perhaps unfair to judge the dealer's service dept by the sales dept).

So, thoroughly confused now - I suppose I just need to see what comes up for sale as used new-shape Mazda 3s are few and far between round here and I've not seen one at a price or spec to suit yet... feels like it's going to be a waiting game.

Mazda 3 - Mazda 3 (2013 on) - your opinions please - skidpan

I have driven a 2.0 120 PS mazda 3 fairly recently. It was for the wife and without doubt it is the best looking hatch in its class.

However, after 20 years of turbo diesels and petrols the performance seemed woeful. Compared to my 2013 Seat Leon 1.4 TSi it was very slow, cramped in the back and access to the back was also difficult.

But the comment above about performance applies to all modern petrols without a turbo or supercharger.

Personally I would not buy a car without forced induction, loads of torque, instant pickup and great economy.

FYI the wife settled on a Nissan Note 1.2 DIG-S. No rocket ship but not too shabby at all.

Why not look at the Nissan Pulsar if you don't fancy looking at the Leon etc. Huge interior, decent boot and a turbo in the 1.2 DIG-T. Huge discounts as well, our local delaer is offering the 1.2 DIG-T Visia for under £12000 OTR brand new, about £4000 off list. Not as quick as the Seat but better than the Mazda.

Edited by skidpan on 25/10/2015 at 17:32

Mazda 3 - Mazda 3 (2013 on) - your opinions please - Engineer Andy

The odd thing is that the 1.2 DIG-T is listed as being nearly 2sec slower to 60mph and having lower real-world mpg than the 2ltr in the Mazda - I suspect that its the mid-range power (i.e. more of the power being available without having to thrash the nuts of it at high revs, a common feature of many Japanese cars over the years) that helps on acceleration but counts against mpg as most people with normally-aspirated engined cars don't actually thrash them all the time.

I suppose you could say the small engined light-pressure turbos have more useful power, but at a cost. The even more powerful 1.6 DIG-T seems to be even better and thus far (as its new, they may not have had many entries yet) the real mpg is holding at a far higher level than the 1.2, coming close to matching the Mazda 2 ltr in the cars (no figures for the Pulsar yet) its in.

As I've mentioned on other threads, other than concerns I have with VAG over the group's general engineering competance (problems with reliability/durability of cars/components), I still have similar concerns over the use of turbos in concert with small petrol engines (small engines that are reasonably and regularly highly stressed compared to Mazda's de-rated 2ltr) - I personally like to not chop and change my car every 2-3 years, generally keeping my cars for much longer (Nissan Micra nearly 8 years/60k miles [bought when it was 2 y.o] and current Mazda3 now nearly 10 years from new and still going fine [though only done 52k miles]), so longevity and reliability is a big issue for me.

The supposed 'lack' of mid-range grunt of the Mazda 2ltr petrol isn't so much of a prblem for me at least as I'm used to even less performance (but still fine for general use) in my own 1.6ltr petrol-engined car. Technically the Mazda3 1.5ltr petrol would have the same (or even slightly better) performance as mine, although I wouldn't consider it as its only available in the SE (no climate control) and is only £300 cheaper (with no improvement in mpg/CO2 emmisions over the 2ltr, though 4 insurance groups lower for the same SE spec) in the same SE spec.

Keeping the car for that long may not be such a concern for the Larches (the OP), but any issues that arise in the small petrol turbo cars (that don't in normally-aspirated ones) after 5+ years may affect the resale value if it means future second-hand buyers having to shell out lots of cash to replace engine components. Time will tell and it'll be very interesting to see how this one pans out.

I also agree with Avant that generally-speaking there should be no difference in build quality between the main Japanese makes built in Japan to the UK, as, unlike some of the continental makes, the Japanese ones seem to make build quality wherever the cars are made a very high priority. My Sunderland-made Micra (1996 'vintage') was just as well made as anything Nissan made in Japan at the time.

I too (as Larches appears to be considering) will be playing a waiting game (my Mazda3 should last another 5 years without too much trouble/expense) until many of the cars I'm considering have had time to bed in/show any inherrant faults, so I can make the most imformed choice I can.

Mazda 3 - Mazda 3 (2013 on) - your opinions please - Avant

I really don't think you need to worry about British-built cars being worse in any way than those built in Japan.

The poor quality of - for example - British Leyland cars in the lasty century was down to bad management, unhappy workers and components which were themselves of poor quality for the same reasons. Current UK car factories owned by Nissan, Honda and Toyota operate on Japanese principles and production methods, and use Japanese-designed components. I know of no evidence of British factory workers being of a lower standard.

Mazda 3 - Mazda 3 (2013 on) - your opinions please - xtrailman

If it helps my 38 year old lad has just bought a Mazda 3.

He prefered it against the Leon to drive, even though i told him the Leon always won the group tests.

He bought the 120 petrol.

Mazda 3 - Mazda 3 (2013 on) - your opinions please - balleballe

I really don't think you need to worry about British-built cars being worse in any way than those built in Japan.

The poor quality of - for example - British Leyland cars in the lasty century was down to bad management, unhappy workers and components which were themselves of poor quality for the same reasons. Current UK car factories owned by Nissan, Honda and Toyota operate on Japanese principles and production methods, and use Japanese-designed components. I know of no evidence of British factory workers being of a lower standard.

When Honda released the 8th gen there were plenty of issues with assembly. Rattles, squeaks, poor fitting of trim. In 2008 Honda realised something was wrong in Swindon with the workforce so they sent some senior technicians in from Japan so sort it out. There is no surprise that all of a sudden the fit and finish of the 8th gen improved. This is from a source at Swindon.

It's a sad state of affairs really as I'd like to believe that we can build them with the best, but the work ethic isn't really there unfortunately. We go to work and do the job required (some will go above and beyond and others will do the bare minimum required). The sense of pride in our work is seldom there. Japanese culture is vastly different and they take an immense amount of pride in their work. If you go to Japan, this is very obvious.

I don't work far from Nissan's Sunderland plant and I often see patients who work for companies supplying parts to Nissan. Whilst some are perfectly normal individuals, others I wouldn't trust to boil me an egg. I had a chap in responsible for QC on some chips supplied to Nissan (can't remember the exact component). He was presbyopic (over 50 years of age) so required a fairly substantial reading prescription. When asked he admitted not being able to see the chips properly the last 9 months! It's totally put me off buying a Nissan.

I have no idea if other manufacturers have this issue, but when you compare Hondas built and assembled in Japan and compare those against Hondas assembled in the UK, the difference is fairly obvious when it comes to fit and finish.

Mazda 3 - Mazda 3 (2013 on) - your opinions please - groaver

I'm with you balleballe on this one.

My last 3 cars have been Japanese built.

I used to sell Suzukis and the Spanish versions and Hungarian ones were a very poor cousin to the Japanese built ones.


Edited by groaver on 27/10/2015 at 21:27

Mazda 3 - Mazda 3 (2013 on) - your opinions please - xtrailman

All 7 jap cars i've had were made in japan including my number 8 due soon.

Personally i don't think theres a lot wrong with the Britash worker, but the managment is sadly lacking in many cases.

My niece working as a chargehand for a company that supplield Honda with paint. Honda has specific quality standards, a batch of paint was made that didnt't meet the standard at my nieces place of work.

The management insisted that the batch be sent anyway dispite my nieces protestations, saying they will only send it back.

Honda sent it back, didn't renew the contract and the factory closed.

Mazda 3 - Mazda 3 (2013 on) - your opinions please - alan1302

All 7 jap cars i've had were made in japan including my number 8 due soon.

Personally i don't think theres a lot wrong with the Britash worker, but the managment is sadly lacking in many cases.

My niece working as a chargehand for a company that supplield Honda with paint. Honda has specific quality standards, a batch of paint was made that didnt't meet the standard at my nieces place of work.

The management insisted that the batch be sent anyway dispite my nieces protestations, saying they will only send it back.

Honda sent it back, didn't renew the contract and the factory closed.

It's the same everywhere - I'm sure if you look there will be plenty of instances where Japanese companies have had lacking management

Mazda 3 - Mazda 3 (2013 on) - your opinions please - Engineer Andy

Indeed - how often do we see some Japanese company chairman bowing profusely at a press conference because the top brass have covered up some major failing in a company, whether it be poorly-made parts on cars or something else, and that it was a known issue for some time that they only admitted to once customers started getting injured or worse. It seems to me that covering things up appears to be more 'honourable' (a big thing in Asia) than being honest and enduring the 'shame' (dishonour) that follows.

Whilst I do agree that the average British worker isn't as committed to high productivity and excelling on the job as their Japanese equivalents, this has often as much to do with with how they are managed as it is about a general work ethic or culture. I also believe, in the defence of the British worker, we are much more likely to a) report problems to management, and if no remedial action is taken (or if it is covered up) are b) much more likely to take such issues to the media or regulatory authorities, especially if it is safety-related. I do think, however, that the 'never-mind-the-quality-feel-the-width' approach that began in the late 90s/early 2000s (encouraged by the then government) and has worsened during the economic crisis has not helped us, much more so the elsewhere in the world (including with the VAG issue).

In my line of work (Construction - Building Services Engineering), I have seen standards slip considerably, not necessarily in the products we specify/companies manufacture, but more in the designs we are told to produce - firms bidding for ridiculously low fees then rely upon junior engineers and/or far smaller staff numbers to do the work, resulting in poor designs that aren't robust, checked sufficiently (if at all), rushed out to meet unrealistic deadlines solely designed to ingratiate managers with clients, all the while staff are worked to the bone until they burn out and (if they can) leave. I'm sure this sort of situation has, to some degree, happened to many industries in the UK over the last 15 years, and maybe the motor industry as well. I would be worried as well if I started to hear such reports (as described by others here) of shoddy workmanship and poor quality management again creeping into what had become a well-regarded industry again, probably second only to the Japanese in terms of quality and efficiency.

Regarding the specifics of this thread, I can only go by my own experience of running my Mazda3 for nearly 10 years, which have been (touch wood) almost fault free (lucky I didn't buy the 1.6 diesel version!) - my car was made in their Hiroshima factory. I would, though, think twice about buying one again if it were made outside of Japan - I would probably wait until a good 3-4 years so that any manufacturing defects came to light (or not).

Mazda 3 - Mazda 3 (2013 on) - your opinions please - skidpan

Between the wife, my dad and myself we have had a total of 7 "Japanese" cars over the past 26 years. 5 have been UK built and the other 2 were built in Japan.

All have been 100% reliable with the exception of the Bluebird which did let us down once when the clutch slave cylinder failed after 7 years.

More than happy with the quality of the UK plants which is why we did not hesitate to buy the North East built Nissan Note earlier this summer.