Oh, just to add, in my experience 98% of customers do not usually want a refund. They chose the car in the first place and are normal, reasonable people who will happily work with a normal, reasonable seller to resolve things satisfactorly.
Of the 2% who sometimes do, I'm sorry to say but many do not actually want a refund because of the fault they may or may not have found. Most of them have experienced "buyer's remorse" and want out because they realise they have over stretched themselves financially, the car uses too much fuel, it is too big/small for their needs, the wife/husband doesn't like it etc. etc.
They then search high and low to find something to complain about in the hope of getting it out of the deal.
There are many dishonest sellers but there are sadly just as many totally dishonest buyers who try and manipulate the system.
|