Vauxhall Astra - radio won't turn off

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Sun 30 Aug 2015 22:33
Vauxhall Astra - radio won't turn off - Willeth

Hey folks, my mother just bought a 2013 Astra that she drove me in today. In the process, I was attempting to connect her phone to it with Bluetooth. I got part way through doing so but it asked for a voice command and never responded, freezing the stereo with no sound coming out. This was after a successful attempt to connect it my my own phone because hers initially wouldn't work.

It's now stuck on, completely unresponsive with now sound, and won't turn off, not even after the engine has been offfor over half an hour. Strangely, traffic reports still come through as alerts and can be switched to with the TP button, but it's completely unresponsive otherwise - except for occasionally half a second on ignition when the radio comes through before dropping silent again.

Does anyone have any idea on how we might be able to reboot the stereo? So far we've tried powering the vehicle off and on again, off and waiting for half an hour, and holding down the stereo power switch for twenty seconds, but these are all pretty rudimentary.

Thanks in advance.

Edited by Willeth on 30/08/2015 at 22:37

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Sun 30 Aug 2015 23:11
Vauxhall Astra - radio won't turn off - elekie&a/c doctor

Disconnect the main car battery for 10 mins.You only need to remove one of the leads.

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Sun 30 Aug 2015 23:26
Vauxhall Astra - radio won't turn off - Willeth

Thanks. Neither of us are particularly au fait with what's under the bonnet - is there anything particular I should bear in mind? Yanking the battery had occurred to me but just reading around tonight there are people talking about alarms when doing so and putting the stereo into a safe mode that couldn't be recovered out of - it's currently 10:30pm here and don't want to wake anyone up if I can help it :)

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Sun 30 Aug 2015 23:48
Vauxhall Astra - radio won't turn off - elekie&a/c doctor

Should be no issues disconnecting the battery.If you are not too sure what to do,perhaps a local garage or one of the large chains can help.If bought from a local dealer,perhaps give them a call.

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Mon 31 Aug 2015 21:22
Vauxhall Astra - radio won't turn off - Willeth

Thanks for the help :) We went out after the ignition was off for over an hour and the screen was dark, and on ignition this morning it came on fine - I think there must be a cutoff after an hour of no operation (not 30 mins as the manual seems to indicate) so no battery disconnection/callout needed in the end.

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