Skoda Yeti - Four Door Rust - Fearonator

Hi folks,

I am new to this forum, having only bough my Yeti in April. I have come on to get advice on my 2010 Yeti, which has developed rust in all four doors. Initially, Skoda said it was the problem of the dealer that sold the car to me, which I challenged. After a period of providing numerous photos, they agreed that rust was present and they would have the problem fixed. Skoda then asked me to book in the car with a Skoda authorised bodyshop, and they will have it taken care of. I then booked the car in with Volkswagen, who immediately informed me that the car required four new doors, and requested them from Skoda, whose Technical department declined, saying that a S3 repair was sufficient. Volkswagen completley disagreed with what Skoda said, and informed me that they would back me 100% in pursuing new doors from Skoda. In addition to this, I took the car to get an opinion from two bodyshops in the company that I work, and both experienced bodywork engineers completely backed what Volkswagen said.
Volkswagen have basically said that Skoda want treatment applied to the rust and new paint putting over the top, which having researched thoroughly, will not stop the rust, and it will return within 6-8 months.
The problem I have is that this has taken almost five months to get to this stage, with the car in Volkswagen, awaiting a final decision, and I don't want to be going through this every 6-8 months when the car has a warranty.
This is my first Skoda, having had Fords and Nissan's before, and though I love my new car, this has been, and still is, a complete nightmare.
Isn't the whole point of manufacturers issuing a warranty, that they correct problems? and not just place paper over the cracks? Can anyone provide any help and advice? and how do I get to speak to Technical Experts that make the decisions directly? as the Customer Service representatives say that customers are not allowed to speak to Technical. Thanks in advance. Al

Edited by Fearonator on 18/08/2015 at 00:06

Skoda Yeti - Four Door Rust - RobJP

There are a few problems here :

It's a 5 year old car, which you didn't buy new, you've only owned it for a few months.

In the prior 4.5 years, it could well have been in an accident which required new doors. If the replacement doors weren't properly painted then the problem could well have come from there.

There is no way of knowing if it has been in an accident previously. There will be no records unless the car was declared a cat C or D write-off.

Your contract is nothing - repeat, NOTHING, to do with VW/SKODA, and everything to do with the garage who sold you the car. You have owned the car for less than 6 months, and therefore the law views the rust as 'present or developing' at the time of sale. As such, the garage who sold you the car is ENTIRELY responsible for putting it right.

I'd suggest you take it back to where you bought it, and tell them to fix it. If they refuse, get the work done, give them the bill, and if they refuse to pay take them to the small claims court to get the money off them.

However, do yourself a favour. If you have to get the job done yourself, get the work done by an independent bodyshop (you say you know 2). You do have an obligation to 'mitigate costs', if it comes to a claim in court.

Skoda Yeti - Four Door Rust - Manatee

Unless of course there is a bodywork warranty, and the terms of that have been met, which is what I inferred from the original post.

They seem to have accepted responsibility - the dispute is about what constitutes a fix.

Skoda Yeti - Four Door Rust - slkfanboy

So the response to the OP suggesting that all four doors have been damaged seems unlikely at the least.

For one doors are often skinned and not fully repaired, so a very easy spot for any paint shop. VW/Skoda would have rejected the claim if there was any sign of repainting also, and again a very easy spot with the use of a paint depth guage.

A quick google shows up loads of simuliar issues so it looks like its a skoda issue and the reason why they are not question the cause of issue.

The paint warranty is 12 years, so it reason under the sales of goods act and warranty for the paint to last 12 years mostly rust free.

Therefore reguardless of you only recently purchasing the car. Its reasonable expectation for a proper repair to ensure the body work lasts 12 years not 8month/1yr

Skoda Yeti - Four Door Rust - RobJP

Firstly, any 'additional' warranty over the 3 years one (so, including the 12 year body warranty) can have plenty of conditions - unlike the original 3 year warranty.

Skoda do however say that :

All new vehicles supplied by ŠKODA UK are provided with a three year unlimited mileage warranty against defects in the paintwork. Any manufacturing defect in the paint finish or application should be reported to an appointed ŠKODA retailer or authorised repairer where it will be rectified at no cost. In addition ŠKODA UK are pleased to provide an anti-perforation warranty for a minimum of 10 years (please refer to your owners manual for specific details). This offers assurance that any defect in the corrosion protection applied to body panels, that results in perforation corrosion is rectified at no cost.

They go on to say that you should contact your dealer for terms, conditions, etc.

That perforation warranty generally comes with terms and conditions attached to it (annual £££ inspections by dealer, etc). You may want to check if that has been done, and if any recommended work was carried out.

As I've said though, the contract has absolutely nothing to do with SKODA / VW/ VAG, and everything to do with the garage that sold the car. Whether they are a SKODA dealer, a VW dealer, an Aston Martin dealer, or just an independent. In the first 6 months of ownership, any fault is presumed in law to have been 'present or developing' at the time of sale, unless they can PROVE otherwise. As such, the easiest solution for the OP it back to where they bought it from, and tell them to fix it.