Write to honest John (ask honest John section of the website), write to Toyota UK and to the chief exec of the dealership network.

Try to include the names of the staff you have spoken to.

This is totally at odds with my experience of my Toyota dealer. They have been superb. Located in Rayleigh Essex. Conversely not too happy with nearby Nissan dealer.

I'm not sure Toyota dealers are generally worse than Honda (probably about the same) and Nissan (probably better), its just that the OP has either found a poor dealership or salesperson, however if either is true, then they won't be doing business for much longer as normally word gets out quickly, especially about marques like Toyota which (like many Japanese marques) takes customer service very seriously, as opposed to the UK and European ones.

Most people expect the buying/ownership experience from a Japanese marque to be far more satisying than others, even if the driving experience isn't one that sets your 'pants on fire' (coming from a satisfied Mazda 3 owner). More frequently the days a whole swathe of dealerships across a range of World marques are owned by one company in an area, so it often depends upon the quality of the management of that firm and within the specific dealership as opposed to the manufacturer.

In my view, the OP should write to the dealer saying they are rejecting the car or (politely) telling them to give them what was originally agreed in writing within 30 days, or the car will be rejected and the entire purchase cost returned in full. If they get no joy, then involve Toyota UK, but they should always do so politely and keep records of all contact (including phonecalls), and always confirming important conversations via email/post (as appropriate) to those involved, in case they later deny/'forget' saying such-and-such.

At the end of the day, the dealer is a franchise and there are good franchises and bad ones -there may be manufacturers that on the whole have better dealers than others, but there will always be some variation

Our local (Regional ?) nissan dealer ?

I've been perusing cars, 2 salesman walking around talking to each other, one comes over and starts asking questions about finance, I say I'm just browsing, not actually looking to buy, he walks off talks to his mate, they have a laugh, the other rep comes over with the same set of questions

same dealer, looked at a car, no indication of engine size (before they all had notes in the window), asks passing salesman if he knows, he tells me, launches into finance speil, I say that doesn't concern me right niw and am told to 'stop wasting his f***ing time'

Same dealer (I should have learnt) looked at a car, was interested in buying then arranged a test drive the following morning with a man whose card declared him the Sales Manager - turned up the following moring to find he was on holiday and his minion had been told not to give me a test drive in a Primera but in an Almera 'as that was really what Gareth though I needed'

Complained, by post and hand delivered letter - still waiting for a response, and I'm sure you can work out is is a while since Nissan dealers had Primera's and Almera's on there forecourts

Auristocrat,

A bit harsh, but not everybody is like you, myself and many "regular" backroomers. I know Doctors and Nurses who have had the same problems.. (supposedly intelligent people)

But I agree with the sentiment,

Shame about tthe final remark.