There is a long list of conditions for stop start to operate.
I had trouble with my CX-5 in the first year where the battery wasn't being charged sufficiently, eventually the battery got too low to start the car, dealer said the system needed reinitialising its been ok since but i always check the charge volts now by monitoring the plug in volt meter.
I certainly wouldn't rush out to change the battery as they are very expensive for a stop start system.
As for the SS i sometimes find it useful when at traffic lights, but inconvenient when going through a gate entrance for example, at those times i turn the SS off, on the Mazda its called I-stop.
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