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VW Golf - Good Garage Guide - Xcarabdriver

In March i wrote a review on this garage which had given me very poor service resulting in me having to remove my car as it still had not been repaired after being with them for 4.5 weeks.

I have found this review has been taken down with no notice to me or any questions asked

Is therer any point in writing a review which is then taken down presumably because the garage threatens legal action (i myself had been threatend) The review i gave was balanced and fair and 100% fact based which i can prove. It would seem that this website will only allow positive reviews to stand.

Edited by Avant on 12/06/2014 at 00:06

VW Golf - Good Garage Guide - Avant

As forum moderator I don't have anything to with the reviews section, but as a public forum we can't take the risk of publishing somthing which could be defamatory.

I'm sure your grievance was genuine but we have no means of telling a genuine problem with a personal issue or even vendetta which might appear in the form of a complaint.

Sorry but we have to play safe.

Edited by Avant on 12/06/2014 at 00:10

VW Golf - Good Garage Guide - Xcarabdriver

I'm sorry but that is a poor excuse. what is the point of having a review section if any negative reviews are going to be removed leaving only positive ones. The whole premise of your website is suposadly promoting good garages by inviting members of the public to write reviews on their experiences.

I notice that you use the word 'greivence' nowhere in my review did I use this word or do I have with this garage, all I did was write a factual account of what took place for which i have proof in the form of telephone logs, the garages own invoice and the report from the AA mechanic.

If as you say you have to play safe them maybe you should considar removing the one positive review on the site, after all you have no way of knowing if it is genuine or posted by someone with a personal interest which is appearing in the form of a endorsment.

One is forced to wonder what your legal position would be if it became known by an interested party that this website administrator had removed negative reviews from a given business leaving only positive thus falsly given an endorsment of the business and the impression that their were only positive reviews.

If this had caused the interested party to use the business to their detriment, then surely this website would be in a tricky legal position. This website may have all sorts of disclaimers and such like but I would have thought they would be mute given that the negative review had been removed.

Edited by Avant on 12/06/2014 at 00:11

VW Golf - Good Garage Guide - gordonbennet

I have no axe to grind here, and the site is nothing to do with me, but the poster does have fair point Avant.

By allowing good reviews to stay whilst removing any bad reviews, then a site user could assume that a garage only ever gets glowing reports here (from anyone with online access and anyone could indeed be the garage owners brother/wife/best mate) and no one has ever said anything to the contary, this does cast doubt on the validity of all recommendations if anyone disagreeing with such praise has their version of events censored...and yes i do understand the need to keep the site safe from legal repercussions.

Its likely site users have been confident enough to use this resource to their cost, interesting possibilities if only theoritical.

Edited by Avant on 12/06/2014 at 00:11

VW Golf - Good Garage Guide - Avant

I repeat - as forum moderator I don't have anything to with the reviews section.

I'm not sure how I can make that any clearer. I merely look after this 'back room' forum.

If you have a problem with another part of the website, write to Honest John (letters@honestjohn.co.uk) and he will pass it on to the appropriate person.

Edited by Avant on 12/06/2014 at 00:13

VW Golf - Good Garage Guide - Xcarabdriver

Ok thanks for the signposting, maybe if you had just done that in the begining? It was not clear from your initial reply that you were just posting an opinion.

Edited by Avant on 12/06/2014 at 00:13

VW Golf - Good Garage Guide - Bromptonaut

Ok thanks for the signposting, maybe if you had just done that in the begining? It was not clear from your initial reply that you were just posting an opinion.

What could have been more clear than stating he moderated the forum but had nothing to do with the reviews section.

Edited by Avant on 12/06/2014 at 00:14

VW Golf - Good Garage Guide - Stuartli

Seems to me that most people will have successfully got the gist of the point you are seeking to make......

Edited by Avant on 12/06/2014 at 00:14

VW Golf - Good Garage Guide - injection doc

Sadly it goes to show the true value of the good garage scheme !

If its a posotive remark its published but negative remark its removed ! clearly not a true balance of a garage reviews so really makes the reviews worthless !!!!!!!!!!!!!

Another floored scheme with a biased view.

Edited by Avant on 12/06/2014 at 00:15

Good Garage Guide - Avant

Do you mean 'flawed'?

You need to take the name 'Good Garage Guide' at face value. It's a list of garages which people have found to give good service. Enough people find that useful so it's worth doing. HJ has explained the potential problem with negative reviews above.

Service is inevitably something that's judged more subjectively than products which are reviewed on Amazon and the like.

Edited by Avant on 25/05/2014 at 18:01

Good Garage Guide - concrete

As a point of interest this situation is not as complicated as it seems. I fully take HJ's point about libellous comments and Avant's point about the 'Good Garage Guide'.

I believe however there is a process whereby reviews are not considered libellous if the right of reply is given. Tripadvisor use this method for the victims of poor reviews and I think, when interviewed their CEO mentioned that this mitigated the right to sue as a remedy was available to the plaintiff. Worth thinking about for any reviews forum.

I am sure that most of us would canvas the opinion of friends and family about the suitability of any business, garage or otherwise, before using their services. Where no opinions are available you either go with their trade credentials or find another business to deal with. You takes your money........

No easy answer, except caution. Cheers Concrete

Good Garage Guide - Ben 10

Reading the good garage section, you have no clue if the reviews have been posted by employees or friends. There may well be real posts and its a shame if they are tarred with the "faked" brush. It doesn't help anyone.

If the section wont list complaints for fear of being sued, then scrap the section altogether, It is biased and probably a tissue of lies anyway. Drop it.

Good Garage Guide - Simon

If the section wont list complaints for fear of being sued, then scrap the section altogether, It is biased and probably a tissue of lies anyway. Drop it.

I entirely agree, this site & forum is the most over-moderated website I have ever come across on the internet. Other websites seem to just let the negative comments ride as long as they aren't abusive - the 'other' party always has the option to respond to any comments made.

On here if its anything less than a neutral opinion it gets deleted. In my opinion that doesn't make it a balanced or fair forum, hiding behind this persona of being sued by every man and his dog for any negative remark made.

It has happened again in the Motoring Discussion forum in the last twelve hours or so, a negative opinioned post has been totally deleted, granted it was a little lively in the what the chap said, but the whole post is gone, not just a careful edit made. The guy was posting about a negative experience with a Mazda RX-8 engine specialist, basically saying avoid him he is a cowboy etc, but now the post has been taken down, it leaves anyone else open to be caught out by the same potential cowboy who could have avoided his poor workmanship by seeing a negative review such as this.

Good Garage Guide - Armitage Shanks {p}

If you think this site is over-moderated come and try my local community website! No thread starter get posted until approved by the moderator. Site says "Awaiting Approval"

Good Garage Guide - alan1302

It has happened again in the Motoring Discussion forum in the last twelve hours or so, a negative opinioned post has been totally deleted, granted it was a little lively in the what the chap said, but the whole post is gone, not just a careful edit made. The guy was posting about a negative experience with a Mazda RX-8 engine specialist, basically saying avoid him he is a cowboy etc, but now the post has been taken down, it leaves anyone else open to be caught out by the same potential cowboy who could have avoided his poor workmanship by seeing a negative review such as this.

Or he could work for a rival company and posting a negative review to give their rival some bad publicity.

Without seeing the original review we have no way to see what has been written to see for what reason the review was taken down. We need to know what was written first before we can decide if it should have been taken down or not.

Good Garage Guide - Avant

"I entirely agree, this site & forum is the most over-moderated website I have ever come across on the internet. Other websites seem to just let the negative comments ride as long as they aren't abusive - the 'other' party always has the option to respond to any comments made."

Before you make comments like that, will you please read the sticky thread (at the top of the Motoring section) on naming and shaming. We took legal advice on this and the comments there are the work of several people, not just me.

I've pasted below the final paras of the post that I hid. I can't think why it's so difficult for some people to understand that this sort of thing simply can't be allowed on a public forum. For all we know, the customer could have been just as abusive.

Simon, do by all means use other forums if you find them more congenial.

"We also had a warranty within the engine and he basically told us it's non refundable, non transfurable and dog s*** basically and we could go and take a running hike for our money back.

He was the rudest most pig ignorant man I have ever met and clearly has no respect for anyone or anything.

When we drove up there, it's a cow shed on a farm in chippingham and the guy has the worst set up I've ever seen. Ultimate CHAV sprung to mind, He was even rude to his own wife in front of us.

WORD OF WARNING PLEASE STEER WELL CLEAR AS THIS GUY IS NOTHING BUT A CON ARTIST AND A SHOVENISTIC ARROGANT ONE AT THAT... DOWN RIGHT FLAMING RUDE. "

Edited by Avant on 02/06/2014 at 19:34

Good Garage Guide - FP

"...this site & forum is the most over-moderated website I have ever come across on the internet."

A ridiculous comment.

"Other websites seem to just let the negative comments ride as long as they aren't abusive - the 'other' party always has the option to respond to any comments made."

Then I suggest you confine your attention to the other sites, where, presumably, interminable mud-slinging takes place as people dig themselves in to their entrenched positions. That's what has happened here in past - until it gets deleted by a moderator.

"On here if its anything less than a neutral opinion it gets deleted."

People can have strong opinions - it's the way they're put that is usually the problem.

"In my opinion that doesn't make it a balanced or fair forum, hiding behind this persona of being sued by every man and his dog for any negative remark made."

I can only guess what you mean. "Persona" doesn't mean what you think, perhaps.

It's been made clear what the legal rationale concerning naming and shaming is. I'm not qualified to comment, but I certainly don't come to this forum expecting to see endless threads full of frank/fearless/negative/insulting comments about garages or dealers interspersed with equally forthright defences from the businesses concerned.

If nothing else, it's boring.