Oil level was fine.
The light was on rather than flashing.
I'm less than impressed this fault has occured 5k miles after a service and barely 12 months old.
I was even less impressed with the reacrion at Mazda this morning when I called in 1st thing, as its only about 5 miles away.
I was told there was no Mazda technician in today and they were fully booked tomorrow. Even If I brought the car back tomorrow, I was told there would be no gaurentee of it being looked at.
I was somewhat gobsmacked by this stonewalling to say the least. I was given the number of 2 dealerships, one 15 miles away, other 20. Not evn an offer to ring them for me !
I enquired if it was sensible to drive the car and told, "not really". I asked to speak to someone senior and was told there were not in until 9am.
I took a deep breath and handed them the keys and suggested they let me know if and when they have addressed the issue.
The car was being booked in when I politely enquired if there was a spare courtesy car , the immediate answer was "no"..but guess what, when she checked there was !
So my impressions of Mazda customer service are not exactly high at present...I mean, surely the first thing they should have done was check to see if they had a spare car, and then any delay in seeing to the issue would have been somewhat smoothed.
I await a phone call tomorrow, we will see. I wander if they will carry this work out under warranty ?
|