Stivvy, i too think you are on a hiding to nothing here, though no harm is asking for a contribution to the costs involved, however i suspect if they offer anything it will be a vague promise of looking after you at the next overpriced service.
The dealership obviously got a half wit to check the car out, and the twerp didn't have a clue and could care even less.
I'd be inclined to vote with my feet and use the services of one of the very good make specific indies out there in future for any work that needs doing.
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