Hi,
I am a young professional female who in August 2012 bought my first car (cash) a Hyundai i30. I had read copious reviews on the reliability of the vehicle which game at the tie with 2 years free service left on it and 4 years left of its 5-year warranty.
I have since purchasing the vehicle kept its full service history. The car was serviced in October 2013 by Macklin Motors (whom I purchased the vehicle from). The car showed no issues - although a fuel filter wasn't changed during this time.
Further to this the car was MOT in January 2014. It was noted there was a slight delay in power uptake when accelerating up gears, by my local mechanic. I booked the car in thinking it was a spark plug etc. The local mechanic found nothing wrong.
A week later I was accelerating past a car reaching 60mph where the car lost all power and ground to a halt. No engine lights appeared. The car restarted and after ALOT of reassurance (nearly swiped out by a lorry) from my father, I drove the car home on the dual carriageway at 40mph.
I immediately checked the car back into my local mechanic, who ran diagnostic checks and ran the vehicle out locally. No indication of engine failure AT ALL.
I drove it away and the engine failed 5 times on the way home. Each time restarting no problem. The vehicle showed the manufactures lights permeantly. I then rang a Hyundai garage after consulting Macklin Motors.
They booked the vehicle in 2 weeks after I phoned. Refusing to collect the motor or provide a courtesy car.
The fault: THE CAR WAS INCOMPATIBLE WITH THE NEW CHANGES IN BIO- DIESEL. (Which occurred in November). 2 options:
1. A new filter would need to be fitted costing £118
2. Entire engine clear out for £350- Hyundai would subsidize £70 = £280
Both with no guarantee it would solve the problem.
I assured the problem was happening nation wide and was extremely common. The warranty would not cover the cost of the fuel, and that it was a result of new bio changes in Diesel.
I have only ever used Shell since I have bought the car (as claim VAT on shell only fuel). I wrote to Shell who advised me that Hyundai Manufactures were responsible for car compatibility and that there fuel was in line with EU guidelines.
Can you please advise on the above???
Any help deeply appreciated.
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