I now realise I have a large legal expense figure included in my insurance so will push them by refusing to accept half the blame... And go to court.
First of all you have my sympathy - I hope you get this sorted.
I sincerely hope you have success with this route. When I had an accident a few years ago I used the legal expenses part of my policy and a local firm of solicitors contacted me to understand the circumstances (I was hit by a road sign that had blown off it's stand in high winds).
They asked if I was making any claims for losses and I said no. From that point onwards it was clear they weren't interested. I had to chase them up on several occassions only to be told they hadn't hear back from the 3rd party (Highways Agency in this case).
In the end it was my own efforts of chasing the Highways Agency, on multiple occassions, that got me my money back. They initially refused to admit liability but I asked for a copy of the Motorway Patrol's report (they had later picked up the sign from the motorway) and finally they caved in.
From that point on I've always turned down the legal expenses add on to any motor policy I've had.
I made a complaint to my insurance company too - but they did nothing about the solicitor's complete lack of action.
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