Got a renewal through the post saying that my renewal payment was due and automatic. I did not authorize automatic payment unless it was tucked away in small print.

I called their 0800 number to get that stopped and found that if you press for that request you are told the lines are busy and call back later ...click!

But if you press to simply change your cover you get through straight away. I told the lady to stop the automatic payment, which she says she has done. But if I wanted to cancel I would have to go to another department. Although the renewal payment has been stopped my cover will go into lapse unless I cancel. Huh! What does that mean I'm still covered but I haven't paid?

Anyway that's the last time I use AA insurance and breakdown, I think they have a damn cheek

I just hope they do stop the payment because I'm going to go elsewhere and wouldn't want to find I'm still insured plus breakdown with the AA as well. Or assuming they have stopped the automatic payment they send me a late payment bill.

Who wants to do business with this tricky company, I certainly don't.