My Dad (70) recently changed his policy (also covering my Mum for their car - a Fiesta) from his old staff policy (he worked for several years for a firm bought by Axa) to LV, as he was rather annoyed at the poor customer care and eventually high price (despite their "staff pensioner discount").
He's said since that LV appear to be more customer-focused along the more traditional type of insurer, rather than the "dot com" approach with (in his and my view) poorly-trained/qualified customer services staff that others appear to have. I've looked at LV, but aren't that cheap compared to other yet, but I am only 39. Similar thing happened with NFU Mutual - many good reviews, but were much more expensive (more than twice the price) at over £650 for relatively low mileage in a low risk area/career.
I wonder what older posters think of the insurers who only deal with the over 50s, like Saga - I had heard that (unsubstantiated - I think I saw it on BBC's Watchdog once), like "women only" insurers, they jack up the price because people think they'll get a cheaper price because its a limited service - most (if not all) general insurers never quote seperate average price for men and women, just an average overall.
I also wonder if, once in the "over 70" (or 80) age bracket that most insurers will not want your business without charging extortionate rates, as appears to happen with travel insurance.
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